Chi Oscar Hengxuan, Saldamli Asim, Gursoy Dogan
Department of Tourism, Hospitality & Event Management, College of Health and Human Performance, University of Florida, Gainesville, FL 32611-8209, USA.
Faculty of Tourism, Bolu Abant Izzet Baysal University, 14030 Bolu, Turkey.
Int J Hosp Manag. 2021 Sep;98:103020. doi: 10.1016/j.ijhm.2021.103020. Epub 2021 Jul 12.
This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees' work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided.
本研究考察了新冠疫情期间居家办公对酒店管理层员工工作投入、倦怠和离职意愿的影响。研究表明，居家办公往往是一把双刃剑，会导致员工产生积极和消极两种行为结果。研究结果显示，虽然居家办公与更高水平的活力相关，但它会放大专注对倦怠的影响。此外，由于工作与家庭的干扰，居家办公抑制了奉献的积极作用，并放大了倦怠对离职意愿的消极影响。本文还提供了理论贡献和管理建议。
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