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COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis.

作者信息

Cruz-Cárdenas Jorge, Zabelina Ekaterina, Guadalupe-Lanas Jorge, Palacio-Fierro Andrés, Ramos-Galarza Carlos

机构信息

Research Center in Business, Society, and Technology, ESTec, Universidad Tecnológica Indoamérica, Machala y Sabanilla s/n, 170301 Quito, Ecuador.

School of Administrative and Economic Science, Universidad Tecnológica Indoamérica, Machala y Sabanilla s/n, 170301 Quito, Ecuador.

出版信息

Technol Forecast Soc Change. 2021 Dec;173:121179. doi: 10.1016/j.techfore.2021.121179. Epub 2021 Sep 1.


DOI:10.1016/j.techfore.2021.121179
PMID:34511647
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC8418327/
Abstract

The COVID-19 crisis is among the most disruptive events in recent decades. Its profound consequences have garnered the interest of many studies in various disciplines, including consumer behavior, thereby warranting an effort to review and systematize the literature. Thus, this study systematizes the knowledge generated by 70 COVID-19 and consumer behavior studies in the Scopus database. It employs descriptive analysis, highlighting the importance of using quantitative methods and China and the US as research settings. Co-occurrence analysis further identified various thematic clusters among the studies. The input-process-output consumer behavior model guided the systematic review, covering several psychological characteristics and consumer behaviors. Accordingly, measures adopted by governments, technology, and social media stand out as external factors. However, revised marketing strategies have been oriented toward counteracting various consumer risks. Hence, given that technological and digital formats mark consumer behavior, firms must incorporate digital transformations in their process.

摘要
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/07000c7c7348/gr7_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/8e3ce7cb803f/gr1_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/365f537c1f01/gr2_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/a2328fbddeb1/gr3_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/c77a09eaea92/gr4_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/953f50829639/gr5_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/43293ba71b13/gr6_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/07000c7c7348/gr7_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/8e3ce7cb803f/gr1_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/365f537c1f01/gr2_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/a2328fbddeb1/gr3_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/c77a09eaea92/gr4_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/953f50829639/gr5_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/43293ba71b13/gr6_lrg.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4ede/8418327/07000c7c7348/gr7_lrg.jpg

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本文引用的文献

[1]
The impact of emotions on shopping behavior during epidemic. What a business can do to protect customers.

J Consum Behav. 2021

[2]
The gloom of the COVID-19 shock in the hospitality industry: A study of consumer risk perception and adaptive belief in the dark cloud of a pandemic.

Int J Hosp Manag. 2021-1

[3]
Impacts of the COVID-19 pandemic on consumers' food safety knowledge and behavior in China.

J Integr Agric. 2020-12

[4]
Caring more about food: The unexpected positive effect of the Covid-19 lockdown on household food management and waste.

Socioecon Plann Sci. 2022-8

[5]
Impact of COVID-19 on the travel and tourism industry.

Technol Forecast Soc Change. 2021-2

[6]
The Impact of COVID-19 and Public Health Emergencies on Consumer Purchase of Scarce Products in China.

Front Public Health. 2020

[7]
Fear, lockdown, and diversion: Comparing drivers of pandemic economic decline 2020.

J Public Econ. 2021-1

[8]
Consumption Trends During the COVID-19 Crisis: How Awe, Coping, and Social Norms Drive Utilitarian Purchases.

Front Psychol. 2020-10-19

[9]
Implications of the coronavirus (COVID-19) outbreak for innovation: Which technologies will improve our lives?

Technol Forecast Soc Change. 2021-2

[10]
Food waste in Italian households during the Covid-19 pandemic: a self-reporting approach.

Food Secur. 2021

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