Shah Syed Haider Ali, Haider Aftab, Jindong Jiang, Mumtaz Ayesha, Rafiq Nosheen
Department of Business Studies, Bahria University, Islamabad, Pakistan.
Department of Psychology, Jinhenyi School of Education, Hangzhou Normal University, Hangzhou, China.
Front Psychol. 2022 Feb 9;12:810378. doi: 10.3389/fpsyg.2021.810378. eCollection 2021.
Based on the social exchange theory, the aim of this study is to identify the association between job stress state anger, emotional exhaustion and job turnover intention. This study postulates that job related stress and state anger among nurses during COVID-19 subsequently leads to their job turnover intentions. In addition, the study also aims to see the mediating role of emotional exhaustion between COVID-19-related job stress, state anger, and turnover intentions. The sample of this study is gathered from 335 registered nurses working in Pakistani hospitals dealing with COVID-19-related patients. The interrelationships between variables are checked by using structural equation modeling through AMOS. Key findings confirm that COVID-19-related job stress and state anger had a significant effect on nurses' turnover intentions. Furthermore, emotional exhaustion mediated the relationship between COVID-19-related job stress, state anger, and turnover intentions. There is a lack of research which has assessed the impact of Novel COVID-19-related job stress and state anger on nurses' turnover intentions in hospitals, providing empirical evidence from a developing country-Pakistan. This study offers managerial implications for hospital management and health policymakers. Moreover, nursing managers need to pay attention to nurses' turnover intentions who are facing the issue at the front line as patients receive their initial treatment from nurses in the COVID-19 outbreak.
基于社会交换理论，本研究旨在确定工作压力状态愤怒、情绪耗竭与离职意向之间的关联。本研究假设，在新冠疫情期间护士的工作相关压力和状态愤怒会导致他们的离职意向。此外，该研究还旨在考察情绪耗竭在与新冠疫情相关的工作压力、状态愤怒和离职意向之间的中介作用。本研究的样本来自在巴基斯坦医院照顾新冠患者的335名注册护士。通过AMOS使用结构方程模型来检验变量之间的相互关系。主要研究结果证实，与新冠疫情相关的工作压力和状态愤怒对护士的离职意向有显著影响。此外，情绪耗竭在与新冠疫情相关的工作压力、状态愤怒和离职意向之间起中介作用。目前缺乏研究评估与新冠疫情相关的新工作压力和状态愤怒对医院护士离职意向的影响，本研究提供了来自发展中国家巴基斯坦的经验证据。本研究为医院管理和卫生政策制定者提供了管理启示。此外，护理管理者需要关注在新冠疫情爆发时处于前线、面临这一问题的护士的离职意向，因为患者最初是由护士进行治疗的。
