Tiryaki Sen Hanife, Türkmen Emine, Kuşcu Karatepe Hilal, Yurtsever Demet
Department of Nursing Administration, Hamidiye Faculty of Nursing, University of Health Sciences, Istanbul, Türkiye.
Faculty of Health Sciences, Nursing Department, Istinye University, Istanbul, Türkiye.
BMC Health Serv Res. 2025 Jan 8;25(1):44. doi: 10.1186/s12913-024-11845-9.
This study aimed to determine the mediating role of social intelligence in the effect of nurses' work-related strain on trait anger and anger expressions. The challenging working conditions for nurses often result in increased strain and anger. Social intelligence could help to manage anger.
This cross-sectional, descriptive study was conducted with 446 nurses at a public hospital in Türkiye between April and May, 2021. The questionnaire consisted of socio demographics, Trait Anger and Anger Expression Inventory, Tromso Social Intelligent Scale, and Work-Related Strain Inventory. The data was collected face to face. Descriptive statistics and Pearson's correlation coefficient were conducted using SPSS (v.26) and mediation analysis was conducted using PROCESS macro (Hayes, model 4).
Social intelligence played a mediating role in the effect of work-related strain on trait anger, anger-in, anger-out, and anger-control (β = 0.105, β = 0.100, β = 0.131, β=-0.136, respectively). Social intelligence reduced the effect of work-related strain on trait anger and anger in/out expressions, while increasing anger control.
The findings of this study show that social intelligence could be used to manage anger of nurses. Nurse managers could implement initiatives aimed at managing nurses' anger and anger expressions through the decreasing of work-related strain and increasing of nurses' social intelligence.
本研究旨在确定社会智力在护士工作压力对特质愤怒及愤怒表达影响中的中介作用。护士面临的具有挑战性的工作条件常常导致压力和愤怒情绪增加。社会智力有助于管理愤怒情绪。
2021年4月至5月间，对土耳其一家公立医院的446名护士进行了这项横断面描述性研究。问卷包括社会人口统计学信息、特质愤怒与愤怒表达量表、特罗姆瑟社会智力量表以及工作压力量表。数据通过面对面方式收集。使用SPSS（v.26）进行描述性统计和皮尔逊相关系数分析，并使用PROCESS宏程序（海斯，模型4）进行中介分析。
社会智力在工作压力对特质愤怒、内向愤怒、外向愤怒及愤怒控制的影响中起中介作用（β分别为0.105、0.100、0.131、 -0.136）。社会智力降低了工作压力对特质愤怒及内向/外向愤怒表达的影响，同时增强了愤怒控制能力。
本研究结果表明，社会智力可用于管理护士的愤怒情绪。护士长可通过减少工作压力和提高护士的社会智力，实施旨在管理护士愤怒情绪及愤怒表达的举措。
