School of Tourism, Shanghai Normal University, Shanghai 200234, China.
School of Geography and Tourism, Hulunbeier College, Hulunbuir 021008, China.
Int J Environ Res Public Health. 2022 Mar 2;19(5):2922. doi: 10.3390/ijerph19052922.
Urban green spaces have beneficial effects on the health and well-being of citizens. Understanding the factors influencing visitor satisfaction with urban green spaces contributes to making more informed policies. Prior studies on green spaces satisfaction primarily focused on the linear correlation between small urban green space attributes and satisfaction. In this manuscript, we presented a study aimed to (1) identify the attributes of SUGS as frustrators, dissatisfiers, hybrids, satisfiers, and delighters; (2) prioritize attributes for effective satisfaction management; (3) assist managers in drafting guidelines for operational management decisions. We gathered a range of information about the users to nine SUGS in Shanghai, in 2020, via a questionnaire, and we found that safety, noise, and social interaction are improvement priorities. Squares and visitors' behavior should not be ignored in SUGS management. Moreover, managers should carefully monitor SUGS attributes of the social environment to meet users' expectations. The findings of this study have implications for SUGS management and future research.
城市绿地对市民的健康和幸福感有有益影响。了解影响城市绿地游客满意度的因素有助于制定更明智的政策。先前关于绿色空间满意度的研究主要集中在小尺度城市绿地属性与满意度之间的线性相关性上。在本手稿中，我们进行了一项研究，旨在：(1)确定 SUGS 的属性是挫折因素、不满因素、混合因素、满意因素还是愉悦因素；(2)确定属性以进行有效的满意度管理；(3)为管理决策提供指导。我们通过问卷调查收集了 2020 年上海 9 个 SUGS 的用户信息，发现安全、噪音和社会互动是需要优先考虑的因素。在 SUGS 管理中，不应忽视广场和游客的行为。此外，管理者应仔细监测社会环境的 SUGS 属性，以满足用户的期望。本研究的结果对 SUGS 管理和未来的研究具有启示意义。
