United Nations University Operating Unit on Policy-Driven Electronic Governance Campus de Couros, Rua Vila Flor 166, 4810-445, Guimarães, Portugal.
Eval Program Plann. 2022 Jun;92:102065. doi: 10.1016/j.evalprogplan.2022.102065. Epub 2022 Feb 24.
Electronic health services have been received with a tremendous interest world over. Patients consider hospital websites as highly important sources for health information and services. As a number of health institutes are carrying out projects to improve their websites, the need to design proper assessment means to measure whether they have achieved or are going to achieve their targets arises. Proper assessment of these websites gives us crucial information on the kind of changes needed to make them successful. To satisfy this need, an instrument called Health Sector Website Assessment Index (HSWAI) was developed, integrating the assessment of content, services, community interaction and technology features criteria, under a multi-indicator approach. Many of the considered indicators could be used to monitor progress towards the achievement of Sustainable Development Goal (SDG) 3, which is the United Nations health-focused goal. The purpose of this study is to highlight the challenges of developing and applying the assessment instrument for health institute websites. The paper covers key issues and challenges in conceiving, designing, developing, refining and validating HSWAI, and finally in applying it to a set of Portuguese health institutes. The results of this study could provide several insights and recommendations to e-Government assessment researchers and practitioners at the national and agency levels on the development of relative e-Government assessment tools. Studies such as the current one, apart from presenting applied solutions and relative lessons learned, are valuable to the conceptualization and application of present and future e-Government assessment initiatives, regardless of the sector where the effort occurs.
电子健康服务在全球范围内受到了极大的关注。患者认为医院网站是获取健康信息和服务的重要来源。由于许多医疗机构都在开展项目以改进其网站，因此需要设计适当的评估手段来衡量他们是否已经达到或将要达到目标。对这些网站进行适当的评估可以为我们提供有关需要进行哪些更改以使它们成功的关键信息。为了满足这一需求，开发了一种名为“卫生部门网站评估指数（HSWAI）”的工具，该工具采用多指标方法，整合了内容、服务、社区互动和技术功能标准的评估。许多考虑到的指标都可以用于监测实现可持续发展目标 3（联合国以卫生为重点的目标）的进展情况。本研究的目的是强调开发和应用卫生机构网站评估工具所面临的挑战。本文涵盖了构思、设计、开发、完善和验证 HSWAI 以及最终将其应用于一组葡萄牙卫生机构的关键问题和挑战。本研究的结果可以为国家和机构层面的电子政务评估研究人员和从业者提供有关相关电子政务评估工具开发的若干见解和建议。像本研究这样的研究，除了提出应用解决方案和相关经验教训外，对于当前和未来电子政务评估举措的概念化和应用也很有价值，无论该举措发生在哪个部门。
