School of Health Policy & Management, Health Science College, Korea University, Seoul 02841, Korea.
Department of Medical Humanities and Social Medicine, School of Medicine, Ajou University, Suwon 16499, Korea.
Int J Environ Res Public Health. 2022 Apr 12;19(8):4641. doi: 10.3390/ijerph19084641.
Aging societies have an increased need for care services. To solve the problem of care, we suggest community care, through which medical services are provided that meet individual needs. Korea provides care services in advance of the community care project and implements quality control to improve the quality of these social services. Therefore, this study aims to compare and analyze the factors affecting user satisfaction in care services in both 2013 and 2016. We analyzed secondary data from 2013 and 2016 collected by the Social Security Information Service. These data include standardized metrics for the quality of care. Based on the evaluation indexes for care service in 2013 and 2016, we used commonly used indexes for analysis. Specifically, non-profit organizations were influenced by sales, accounting management, lifetime tenure rate, etc., while for-profit organizations were affected by number of users, contract termination, etc. In addition, on-site evaluation had a negative effect on the change rate of user satisfaction. Therefore, in order to increase satisfaction with care services, evaluation indexes by service type should be diversified and differentiated. In addition, field evaluations related to user satisfaction should be performed in order to provide care services appropriate for local characteristics.
老龄化社会对护理服务的需求不断增加。为了解决护理问题，我们建议采用社区护理，通过这种方式提供满足个人需求的医疗服务。韩国在推行社区护理项目之前就提供了护理服务，并实施质量控制，以提高这些社会服务的质量。因此，本研究旨在比较和分析 2013 年和 2016 年护理服务用户满意度的影响因素。我们分析了 2013 年和 2016 年由社会保障信息服务收集的二次数据。这些数据包括护理质量的标准化指标。基于 2013 年和 2016 年的护理服务评估指标，我们使用了常用的分析指标。具体来说，非营利组织受到销售、会计管理、终身任期率等因素的影响，而营利组织则受到用户数量、合同终止等因素的影响。此外，现场评估对用户满意度变化率有负面影响。因此，为了提高护理服务的满意度，应该多样化和区分服务类型的评估指标。此外，应进行与用户满意度相关的现场评估，以便提供适合当地特点的护理服务。
