College of Economics and Management, China University of Geosciences, Wuhan 430074, China.
Research Center for Digital Business Management, China University of Geosciences, Wuhan 430074, China.
Int J Environ Res Public Health. 2022 Apr 25;19(9):5197. doi: 10.3390/ijerph19095197.
The wide availability of smart mobile devices and Web 2.0 services has allowed people to easily access news, spread information, and express their opinions and emotions using various social media platforms. However, because of the ease of joining these sites, people also use them to spread rumors and vent their emotions, with the social platforms often playing a facilitation role. This paper collected more than 190,000 messages published on the Chinese Sina-Weibo platform to examine social media user behaviors and emotions during an emergency, with a particular research focus on the "Dr. Li Wenliang" reports associated with the COVID-19 epidemic in China. The verified accounts were found to have the strongest interactions with users, and the sentiment analysis revealed that the news from government agencies had a positive user effect and the national media and trusted experts were more favored by users in an emergency. This research provides a new perspective on trust and the use of social media platforms in crises, and therefore offers some guidance to government agencies.
智能移动设备和 Web 2.0 服务的广泛普及，使人们能够轻松地使用各种社交媒体平台获取新闻、传播信息以及表达观点和情绪。然而，由于加入这些网站的便利性，人们也利用这些网站传播谣言和发泄情绪，而社交平台往往起到了促进作用。本文通过收集中国新浪微博平台上发布的超过 19 万条消息，研究了社交媒体用户在紧急情况下的行为和情绪，特别关注与中国 COVID-19 疫情相关的“李文亮医生”报道。研究发现，经认证的账户与用户的互动最强，情感分析显示，来自政府机构的消息对用户有积极的影响，在紧急情况下，国家媒体和受信任的专家更受用户青睐。这项研究为信任和危机中社交媒体平台的使用提供了新的视角，因此为政府机构提供了一些指导。
