Yusefi Ali Reza, Sarvestani Shakiba Rohani, Kavosi Zahra, Bahmaei Jamshid, Mehrizi Morteza Mortazavi, Mehralian Gholamhossein
Department of Public Health, School of Health, Jiroft University of Medical Sciences, Jiroft, Iran.
Dr. Mir Hospital, Shiraz University of Medical Sciences, Shiraz, Iran.
BMC Nurs. 2022 May 27;21(1):131. doi: 10.1186/s12912-022-00906-1.
The quality of nursing services is one of the main factors accelerating patients' recovery. The present study aimed to examine patients' perceptions of the quality of nursing services in the teaching hospitals of Iran.
This cross-sectional research was a descriptive-analytical study conducted in 2021, in which 1067 patients were selected as the research sample. The Qualipak nursing quality questionnaire (QUALPAC) was used to collect the required data. Data were analyzed using t-test, ANOVA, and Pearson correlation coefficient using SPSS software version 23.
From the patients' perspective, the mean and standard deviation of the quality of nursing services was 191.47 ± 19.51. Among the quality dimensions, all services quality: psychosocial (91.34 ± 9.34), physical (65.72 ± 10.18), and communication (34.41 ± 6.21) were placed at the moderate level. A significant association was found between patients' age and nursing service quality. The perceived nursing service quality was subject to sex (P = 0.01, t = 1.921) and place of residence (P = 0.02, t = 1.873).
According to the findings, the quality of nurses 'care was "moderate" from the patients' perspectives. Planning is recommended to reinforce and promote the quality of nursing services.
护理服务质量是加速患者康复的主要因素之一。本研究旨在调查伊朗教学医院患者对护理服务质量的看法。
这项横断面研究是一项描述性分析研究，于2021年进行，选取1067名患者作为研究样本。使用Qualipak护理质量问卷（QUALPAC）收集所需数据。使用SPSS 23版软件进行t检验、方差分析和Pearson相关系数分析。
从患者的角度来看，护理服务质量的均值和标准差为191.47±19.51。在质量维度中，所有服务质量：心理社会（91.34±9.34）、身体（65.72±10.18）和沟通（34.41±6.21）均处于中等水平。患者年龄与护理服务质量之间存在显著关联。感知到的护理服务质量受性别（P = 0.01，t = 1.921）和居住地点（P = 0.02，t = 1.873）影响。
根据研究结果，从患者的角度来看，护士的护理质量为“中等”。建议进行规划以加强和提升护理服务质量。
