Department of Out-Patient and Emergency, General Hospital of Tianjin Medical University, Tianjin, China.
Department of Neurology, Tianjin Medical University General Hospital, Tianjin, China.
Front Public Health. 2022 May 20;10:892773. doi: 10.3389/fpubh.2022.892773. eCollection 2022.
To explore the impact of the COVID-19 pandemic on hospital business and the contribution of Internet healthcare to hospital operations during the epidemic by analyzing the degree of impact on major business indicators.
The three-year period from 2019 to 2021 was compared and analyzed, and the main medical business indicators such as outpatient and emergency visits, inpatients, operations, patient improvement rate, cure rate and fatality rate in tertiary hospitals were compared and analyzed, and the impact of the epidemic on medical services and hospital operation was analyzed. degree and the impact of Internet medical development on medical service capacity.
During the outbreak of COVID-19, the number of hospital outpatient and emergency visits, inpatients, and operations decreased significantly; after the normalization of the epidemic, the main medical business indicators such as outpatient and emergency visits, inpatients, and operations gradually returned to pre-epidemic levels; patient improvement rate, the cure rate and mortality rate and other indicators did not change significantly. During the epidemic period, the number of visits to the Internet outpatient clinic has increased significantly, which has significantly improved the hospital's medical service capacity.
With the normalization of epidemic prevention and control, the main business indicators of Tianjin tertiary hospitals have gradually recovered. The operation of Internet medical care during the epidemic has changed the management and operation mode of the hospital to a certain extent, improved the main business indicators of the hospital, and eased the pressure on the hospital's economic operation.
通过分析主要业务指标受疫情影响的程度，探讨新冠疫情对医院业务的影响和互联网医疗在疫情期间对医院运营的贡献。
将 2019 年至 2021 年三年进行对比分析，对比分析三级医院门急诊、住院、手术量等主要医疗业务指标，分析疫情对医疗服务和医院运营的影响程度以及互联网医疗发展对医疗服务能力的影响。
新冠疫情爆发期间，医院门急诊、住院、手术量均明显减少；疫情常态化后，门急诊、住院、手术等主要医疗业务指标逐渐恢复至疫情前水平；患者好转率、治愈率和病死率等指标无明显变化。疫情期间，互联网门诊就诊量明显增加，显著提高了医院医疗服务能力。
随着疫情防控常态化，天津市三级医院主要业务指标逐渐恢复，疫情期间互联网医疗的运营在一定程度上改变了医院的管理和运营模式，提高了医院的主要业务指标，缓解了医院经济运行压力。
