Faculty of Applied Sciences, Macao Polytechnic University, Macao SAR 999078, China.
Research Institute of Forest Resource Information Techniques, Chinese Academy of Forestry, Beijing 100091, China.
Int J Environ Res Public Health. 2022 Oct 18;19(20):13446. doi: 10.3390/ijerph192013446.
Doctor-patient relationships (DPRs) in China have been straining. With the emergence of the COVID-19 pandemic, the relationships and interactions between patients and doctors are changing. This study investigated how patients' attitudes toward physicians changed during the pandemic and what factors were associated with these changes, leading to insights for improving management in the healthcare sector. This paper collected 58,600 comments regarding Chinese doctors from three regions from the online health platform Good Doctors Online (haodf.com, accessed on 13 October 2022). These comments were analyzed using text mining techniques, such as sentiment and word frequency analyses. The results showed improvements in DPRs after the pandemic, and the degree of improvement was related to the extent to which a location was affected. The findings also suggest that administrative services in the healthcare sector need further improvement. Based on these results, we summarize relevant recommendations at the end of this paper.
医患关系在中国一直很紧张。随着 COVID-19 大流行的出现，患者和医生之间的关系和互动正在发生变化。本研究调查了疫情期间患者对医生的态度如何发生变化，以及哪些因素与这些变化相关，从而为改善医疗保健行业的管理提供了思路。本文从在线健康平台好大夫在线（haodf.com）上收集了来自三个地区的 58600 条有关中国医生的评论（访问日期：2022 年 10 月 13 日）。使用文本挖掘技术，如情感和词频分析，对这些评论进行了分析。结果表明，疫情后医患关系有所改善，改善程度与受疫情影响的程度有关。研究结果还表明，医疗保健行业的行政服务需要进一步改进。基于这些结果，我们在本文的最后总结了相关建议。
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