Trinity Business School, Trinity College Dublin, The University of Dublin, Dublin, Ireland.
DCU Business School, Dublin City University, Dublin, Ireland.
PLoS One. 2023 Feb 22;18(2):e0280738. doi: 10.1371/journal.pone.0280738. eCollection 2023.
Professional service firms apply specialist knowledge to create customised solutions to client problems. In their work, teams of professionals undertake projects in which clients may be closely involved in co-creating solutions. However, we know little about the conditions under which client involvement contributes to better performance. We examine the direct and conditional contribution client involvement can make to project success and propose team bonding capital as a moderator. We conduct multi-level analysis of data from 58 project managers and 171 consultants nested in project teams. We find a positive impact of client involvement on both team performance and team member idea creativity. Team bonding capital moderates the relationships client involvement has with both team performance and individual member idea creativity, where the impact of client involvement is greater when team bonding capital is high. Implications for theory and practice are discussed.
专业服务公司运用专业知识为客户问题提供定制化解决方案。在工作中，专业人员团队承担着客户可能深度参与共创解决方案的项目。然而，我们对于客户参与如何有助于提高绩效的条件知之甚少。我们考察了客户参与对项目成功的直接和条件贡献，并提出团队黏合资本作为调节变量。我们对来自 58 名项目经理和 171 名嵌套在项目团队中的顾问的数据进行了多层次分析。我们发现客户参与对团队绩效和团队成员创意都有积极影响。团队黏合资本调节了客户参与与团队绩效和个人成员创意之间的关系，当团队黏合资本较高时，客户参与的影响更大。讨论了对理论和实践的启示。
