Kilic Kaan, Weck Saskia, Kampik Timotheus, Lindgren Helena
Department of Computing Science, Umeå University, Umeå, Sweden.
Front Artif Intell. 2023 Feb 16;6:1069455. doi: 10.3389/frai.2023.1069455. eCollection 2023.
This article presents an empirical requirement elicitation study for an argumentation-based digital companion for supporting behavior change, whose ultimate goal is the promotion and facilitation of healthy behavior. The study was conducted with non-expert users as well as with health experts and was in part supported by the development of prototypes. It focuses on human-centric aspects, in particular user motivations, as well as on expectations and perceptions regarding the role and interaction behavior of a digital companion. Based on the results of the study, a framework for person tailoring the agent's roles and behaviors, and argumentation schemes are proposed. The results indicate that the extent to which a digital companion argumentatively challenges or supports a user's attitudes and chosen behavior and how assertive and provocative the companion is may have a substantial and individualized effect on user acceptance, as well as on the effects of interacting with the digital companion. More broadly, the results shed some initial light on the perception of users and domain experts of "soft," meta-level aspects of argumentative dialogue, indicating potential for future research.
本文介绍了一项针对基于论证的数字伴侣的实证需求获取研究,该数字伴侣旨在支持行为改变,其最终目标是促进和推动健康行为。该研究针对非专业用户以及健康专家开展,部分得到了原型开发的支持。它侧重于以人为本的方面,特别是用户动机,以及对数字伴侣的角色和交互行为的期望与认知。基于研究结果,提出了一个针对主体角色和行为进行个性化定制的框架以及论证方案。结果表明,数字伴侣在多大程度上以论证方式挑战或支持用户的态度和所选行为,以及该伴侣的坚定和挑衅程度,可能会对用户接受度以及与数字伴侣交互的效果产生重大且个性化的影响。更广泛地说,这些结果初步揭示了用户和领域专家对论证性对话“软”的元层面方面的认知,为未来研究指明了方向。