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识别具有误导性的企业叙事:语言和定性方法在健康研究商业决定因素中的应用。

Identifying misleading corporate narratives: The application of linguistic and qualitative methods to commercial determinants of health research.

作者信息

Fitzpatrick Iona, Bertscher Adam, Gilmore Anna B

机构信息

Tobacco Control Research Group, Department of Health, University of Bath, Claverton Down, Bath, United Kingdom.

出版信息

PLOS Glob Public Health. 2022 Nov 16;2(11):e0000379. doi: 10.1371/journal.pgph.0000379. eCollection 2022.

Abstract

Narratives are key to the way corporations represent themselves to the outside world, are important to the development of shared understandings and ultimately determine whether and how corporations are able to influence societal norms and participate in policy debates. A leaked corporate affairs strategy document, from the world's largest transnational tobacco company, Philip Morris International (PMI), suggests a company concerned about credibility; it highlights "normalization" as a key strategic priority until at least 2024. This suggests that the PMI are seeking to rehabilitate their image and alter perceptions of their business. We designed a mixed-methods analysis of corporately authored content, combining quantitative querying of large bodies of text (Corpus Linguistics) with inductive coding of key themes to critically examine PMI's corporate language and how these themes might impact public health debates. We systematically analysed a sample of PMI's corporate communications (n = 170), comparing investor-facing (investor reports, slides and presentations as well as annual reports) and public-facing (YouTube content and Webpage content) communications covering a period of eight years (2012-2019). Our analysis identifies how PMI's misleading external communication contradicts its core business focus and may threaten public health. In public-facing communications, PMI stress their commitment to transformation and change, while in investor-facing communications, they focus on cigarettes and reiterate the strength of their existing cigarette brand portfolios. This suggests that webpage and YouTube content provide a means through which PMI attempt to neutralise negative public perception of tobacco-product related harms and to present themselves as advocates of "better" consumer choice and even public health. The recurrence of transformation, sustainability, and science, as well as the co-option of united-nations terminology in their external-facing communications may serve to legitimise their involvement in policy arenas from which they currently excluded. We present a novel method through which corporate narratives can be monitored and critically assessed.

摘要

叙事对于企业向外部世界展现自身的方式至关重要,对于达成共同理解很重要,并且最终决定企业能否以及如何影响社会规范并参与政策辩论。一份从全球最大的跨国烟草公司菲利普·莫里斯国际公司(PMI)泄露的企业事务战略文件显示出该公司对信誉的关注;它将“常态化”列为至少到2024年的关键战略重点。这表明PMI正试图重塑其形象并改变对其业务的看法。我们设计了一种对企业撰写内容的混合方法分析,将对大量文本的定量查询(语料库语言学)与关键主题的归纳编码相结合,以批判性地审视PMI的企业语言以及这些主题可能如何影响公共卫生辩论。我们系统地分析了PMI的企业传播样本(n = 170),比较了面向投资者的(投资者报告、幻灯片和演示文稿以及年度报告)和面向公众的(YouTube内容和网页内容)传播,涵盖了八年时间(2012 - 2019年)。我们的分析确定了PMI具有误导性的外部传播如何与其核心业务重点相矛盾,并可能威胁到公众健康。在面向公众的传播中,PMI强调他们对转型和变革的承诺,而在面向投资者的传播中,他们专注于香烟并重申其现有香烟品牌组合的优势。这表明网页和YouTube内容提供了一种手段,通过它PMI试图消除公众对烟草产品相关危害的负面看法,并将自己呈现为“更好”消费者选择甚至公共卫生的倡导者。转型、可持续性和科学等主题的反复出现,以及在其面向外部的传播中对联合国术语的借用,可能有助于使他们参与目前被排除在外的政策领域变得合法化。我们提出了一种新方法,通过它可以监测和批判性评估企业叙事。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5f8e/10021337/938825ab840c/pgph.0000379.g001.jpg

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