Saunders College of Business, Rochester Institute of Technology.
Rosen College of Hospitality Management, University of Central Florida.
Workplace Health Saf. 2023 May;71(5):255-262. doi: 10.1177/21650799221148678. Epub 2023 Mar 29.
Hotel housekeepers' major responsibility is to perform cleaning tasks. In the course of performing their duties, hotel housekeepers are disproportionately exposed to multiple workplace hazards (i.e., physical, chemical, biological, and psychosocial hazards) that put them at risk of adverse health consequences. This study aims to discover the occupational and health challenges encountered by immigrant hotel housekeepers in Orlando, Florida, and help hotel management to develop strategies to improve their occupational health.
This study adopted an interviewer-administered survey method for data collection. Data were collected from members of the United Here Union, Local 7373 in Orlando, Florida. Trained Spanish-English bilingual associates of the Union administered the surveys through interviews with participants. Descriptive statistics and stepwise multiple regression were employed to analyze data ( = 140) using SPSS 22.
This study shows that Florida hotel housekeepers participating in this study worked under great time pressures, endured excessive workloads, did not have enough time to rest and recover, and often skipped or shortened lunch breaks. Participants believed that their employers valued work productivity more than their safety and health. More than half of the respondents experienced racial discrimination at their workplaces.
CONCLUSION/APPLICATION TO PRACTICE: The article brings an important contribution to the awareness of housekeepers' feelings toward their work and the need for effective safety and health policies and programs.
酒店客房服务员的主要职责是执行清洁任务。在履行职责的过程中，酒店客房服务员面临着多种工作场所危害（即物理、化学、生物和社会心理危害），使他们面临不良健康后果的风险。本研究旨在发现佛罗里达州奥兰多的移民酒店客房服务员所面临的职业和健康挑战，并帮助酒店管理层制定改善他们职业健康的策略。
本研究采用访谈式调查方法收集数据。数据来自佛罗里达州奥兰多的 United Here Union, Local 7373 的成员。工会的西班牙语-英语双语助理通过与参与者的访谈来管理调查。使用 SPSS 22 采用描述性统计和逐步多元回归分析数据（n = 140）。
本研究表明，参与本研究的佛罗里达州酒店客房服务员工作压力很大，承受着过度的工作量，没有足够的时间休息和恢复，经常跳过或缩短午休时间。参与者认为他们的雇主更看重工作效率，而不是他们的安全和健康。超过一半的受访者在工作场所经历过种族歧视。
结论/对实践的应用：本文对了解客房服务员对工作的感受以及对有效安全和健康政策和计划的需求做出了重要贡献。
