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拉丁裔酒店客房服务员的工作条件与健康福祉

Work Conditions and Health and Well-Being of Latina Hotel Housekeepers.

作者信息

Hsieh Yu-Chin, Apostolopoulos Yorghos, Sönmez Sevil

机构信息

Department of Hospitality and Tourism Management, Rochester Institute of Technology, College of Applied Science and Technology, One Lomb Memorial Drive, Rochester, NY, 14623-5603, USA.

Complexity in Health Research Group, Department of Health and Kinesiology, Texas A&M University, TAMU 4243, Blocker 314-B, College Station, TX, 77843, USA.

出版信息

J Immigr Minor Health. 2016 Jun;18(3):568-581. doi: 10.1007/s10903-015-0224-y.

Abstract

Hotel housekeepers are exposed to a plethora of disproportionately high work-induced hazards that can lead to adverse health consequences. Latina hotel housekeepers are rendered particularly vulnerable to elevated occupational hazards and resultant health strains due to their socioeconomic status, immigration status, language barriers, and lack of access to healthcare services. The findings from the 27 interviews with Latina hotel housekeepers indicated that the interviewees were exposed to physical, chemical, and social hazards in the workplace and suffered musculoskeletal injuries. In terms of psychological wellness, the time pressure of cleaning rooms quickly and work-related stress stemming from workplace mistreatment emerged as major work-related stressors. Recommendations are made for the introduction of multilevel interventions designed to prevent work-related injuries and illnesses and to promote healthier workplaces.

摘要

酒店客房服务员面临大量因工作导致的、比例失调的高风险,这些风险可能会对健康造成不良影响。拉丁裔酒店客房服务员由于其社会经济地位、移民身份、语言障碍以及难以获得医疗服务,尤其容易受到更高的职业危害以及由此产生的健康压力。对27名拉丁裔酒店客房服务员的访谈结果表明,受访者在工作场所面临身体、化学和社会危害,并遭受了肌肉骨骼损伤。在心理健康方面,快速打扫房间的时间压力以及工作场所虐待引发的与工作相关的压力成为主要的工作压力源。建议采取多层次干预措施,以预防与工作相关的伤害和疾病,并促进更健康的工作场所。

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