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声誉如何(以及如何不)驱使人们不看就进行惩罚。

How reputation does (and does not) drive people to punish without looking.

机构信息

Negotiation, Organizations & Markets Unit, Harvard Business School, Boston, MA 02163.

Management and Organizations Department, Kellogg School of Management, Northwestern University, Evanston, IL 60208.

出版信息

Proc Natl Acad Sci U S A. 2023 Jul 11;120(28):e2302475120. doi: 10.1073/pnas.2302475120. Epub 2023 Jul 5.

Abstract

Punishing wrongdoers can confer reputational benefits, and people sometimes punish without careful consideration. But are these observations related? Does reputation drive people to people to "punish without looking"? And if so, is this because punishment looks particularly virtuous? To investigate, we assigned "Actors" to decide whether to sign punitive petitions about politicized issues ("punishment"), after first deciding whether to read articles opposing these petitions ("looking"). To manipulate reputation, we matched Actors with copartisan "Evaluators," varying whether Evaluators observed i) nothing about Actors' behavior, ii) whether Actors punished, or iii) whether Actors punished and whether they looked. Across four studies of Americans (total = 10,343), Evaluators rated Actors more positively, and financially rewarded them, if they chose to (vs. not to) punish. Correspondingly, making observable to Evaluators (i.e., moving from our first to second condition) drove Actors to punish more overall. Furthermore, because some of these individuals did not look, making punishment observable increased rates of punishment without looking. Yet punishers who eschewed opposing perspectives did not appear virtuous. In fact, Evaluators preferred Actors who punished with (vs. without) looking. Correspondingly, making observable (i.e., moving from our second to third condition) drove Actors to look overall-and to punish without looking at comparable or rates. We thus find that reputation can encourage reflexive punishment-but simply as a byproduct of generally encouraging punishment, and not as a specific reputational strategy. Indeed, rather than fueling unquestioning decisions, spotlighting punishers' decision-making processes may encourage reflection.

摘要

惩罚不当行为者可以带来声誉上的好处,人们有时会在没有仔细考虑的情况下进行惩罚。但是这些观察结果是否相关呢?声誉是否驱使人们“不看就惩罚”?如果是这样,这是因为惩罚看起来特别有道德吗?为了调查这个问题,我们让“演员”在决定是否阅读反对这些请愿书的文章(“观察”)之前,决定是否签署政治化问题的惩罚性请愿书(“惩罚”)。为了操纵声誉,我们让演员与党派相同的“评估者”相匹配,评估者观察演员的行为,包括 i)演员行为的任何方面,ii)演员是否惩罚,或者 iii)演员是否惩罚以及是否观察。在四项关于美国人的研究中(总样本量=10343),如果演员选择(而不是不选择)惩罚,评估者会对演员给予更高的评价,并给予经济奖励。相应地,让评估者观察到(即从我们的第一个条件变为第二个条件)总体上会促使演员更多地进行惩罚。此外,由于有些演员没有观察,让惩罚变得可观察会增加不观察的惩罚率。然而,回避对立观点的惩罚者并没有表现出美德。事实上,评估者更喜欢那些在观察(而不是不观察)情况下进行惩罚的演员。相应地,让评估者观察到(即从第二个条件变为第三个条件)总体上会促使演员观察,并且在类似或更高的频率下进行不观察的惩罚。因此,我们发现声誉可以鼓励反射性惩罚——但这只是普遍鼓励惩罚的一个副产品,而不是一种特定的声誉策略。事实上,强调惩罚者的决策过程可能会鼓励反思,而不是为不假思索的决策提供燃料。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/1833/10334795/a120eb711c0f/pnas.2302475120fig01.jpg

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