Capone Vincenza, Schettino Giovanni, Marino Leda, Camerlingo Carla, Smith Alessandro, Depolo Marco
Department of Humanities, University of Naples Federico II, Naples, Italy.
Area Organizzazione e Sviluppo, University of Naples Federico II, Naples, Italy.
Front Psychol. 2024 Feb 12;15:1340094. doi: 10.3389/fpsyg.2024.1340094. eCollection 2024.
Flexible work arrangements have become increasingly popular, driven by the widespread adoption of digital technologies in the workplace because of the pandemic. However, there is a scarcity of studies concerning remote work, especially related to technical-administrative staff (TAS) in academia. Therefore, the current study, adopting the Job Demands-Resources model, aimed to investigate the relationships between remote working self-efficacy, organizational support, techno-complexity, mental well-being, and job performance among TAS during remote working.
A total of 373 individuals from TAS of a large Italian university participated in this study by completing a self-report questionnaire.
The findings showed positive and significant relationships between remote self-efficacy and job satisfaction as well as between such a perceived efficacy and mental well-being. Perceived support from supervisors acted as a protective factor against techno-complexity. In contrast, perceived support from colleagues emerged as able to promote well-being and job satisfaction. In addition, the latter was positively associated with well-being. Finally, individual job performance was positively affected by job satisfaction and negatively by techno-complexity.
This study highlights the need for interventions to support TAS in remote working environments by leveraging employees' self-efficacy as a key factor in reducing stress related to new technologies as well as enhancing well-being, job satisfaction, and, in turn, their performance.
由于疫情期间数字技术在工作场所的广泛应用，灵活的工作安排越来越受欢迎。然而，关于远程工作的研究较少，尤其是与学术界的技术行政人员（TAS）相关的研究。因此，本研究采用工作需求-资源模型，旨在调查远程工作期间TAS的远程工作自我效能感、组织支持、技术复杂性、心理健康和工作绩效之间的关系。
意大利一所大型大学的373名技术行政人员通过填写一份自我报告问卷参与了本研究。
研究结果表明，远程自我效能感与工作满意度之间以及这种感知效能感与心理健康之间存在积极且显著的关系。主管的感知支持是抵御技术复杂性的保护因素。相比之下，同事的感知支持能够促进幸福感和工作满意度。此外，后者与幸福感呈正相关。最后，个人工作绩效受到工作满意度的积极影响，而受到技术复杂性的消极影响。
本研究强调了通过利用员工的自我效能感来支持TAS在远程工作环境中的干预措施的必要性，自我效能感是减少与新技术相关的压力以及增强幸福感、工作满意度进而提高其绩效的关键因素。
