Mohamed Nour Magde, Kisa Adnan
School of Health Sciences, Kristiania University College, Prinsens gate 7-9, 0107 Oslo, Norway.
Department of Information Science and Media Studies, University of Bergen, Fosswinckels gate 6, 5007 Bergen, Norway.
Healthcare (Basel). 2024 Mar 7;12(6):607. doi: 10.3390/healthcare12060607.
This scoping review maps communication strategies employed by political leaders in countries that experienced high infection rates during the COVID-19 pandemic. Using the Arksey and O'Malley scoping review framework, this study systematically explored the literature from 2019 to October 2023. The process involved identifying and selecting relevant studies, charting them, and summarizing the data from the 40 articles that met the inclusion criteria. This review identified a diverse array of communication strategies, which highlight the complex nature of crisis communication. These strategies featured the use of social media, science-based policy communication, strategic narrative control, empathy, ideological influences, and storytelling. These six approaches underscore the importance of adaptability and context-specific strategies in political leadership during a health crisis. The findings demonstrate that political communication during the pandemic varied significantly and was influenced by factors such as media platform, political ideology, gender, and non-verbal cues. This review enriches our understanding of crisis communication in political contexts. It emphasizes the necessity of combining traditional and digital media and considering various sociopolitical factors. The insights gained are crucial for enhancing crisis management and public trust, and they set the stage for further research and practical application in crisis communication.
本综述性研究梳理了在新冠疫情期间感染率较高的国家中政治领导人所采用的沟通策略。本研究采用阿克西和奥马利的综述框架,系统地探究了2019年至2023年10月的文献。该过程包括识别和选择相关研究、绘制图表,并总结符合纳入标准的40篇文章中的数据。本综述确定了一系列不同的沟通策略,凸显了危机沟通的复杂性。这些策略包括使用社交媒体、基于科学的政策沟通、战略叙事控制、同理心、意识形态影响和讲故事。这六种方法强调了在健康危机期间政治领导中适应性和因地制宜策略的重要性。研究结果表明,疫情期间的政治沟通差异显著,并受到媒体平台、政治意识形态、性别和非语言线索等因素的影响。本综述丰富了我们对政治背景下危机沟通的理解。它强调了结合传统媒体和数字媒体以及考虑各种社会政治因素的必要性。所获得的见解对于加强危机管理和公众信任至关重要,并为危机沟通的进一步研究和实际应用奠定了基础。