From systematic complaint analysis to quality improvement in healthcare.
作者信息
Birkeland Søren, Bogh Søren Bie, Morsø Lars
机构信息
Department of Regional Health Research, University of Southern Denmark, Odense, Denmark
Department of Psychiatry, Region of Southern Denmark mental health services, Middelfart, Denmark.
出版信息
BMJ Open Qual. 2024 May 23;13(2):e002637. doi: 10.1136/bmjoq-2023-002637.
Abstract
摘要
相似文献
1
From systematic complaint analysis to quality improvement in healthcare.
BMJ Open Qual. 2024 May 23;13(2):e002637. doi: 10.1136/bmjoq-2023-002637.
2
Aligning continuing professional development with quality improvement.
CMAJ. 2021 May 3;193(18):E647-E648. doi: 10.1503/cmaj.202797.
3
[Contribution of patients to the improvement of quality in the healthcare system].
Rev Calid Asist. 2015 Jan-Feb;30(1):47-8. doi: 10.1016/j.cali.2014.09.006. Epub 2015 Jan 17.
4
Assessing overall patient satisfaction in inflammatory bowel disease using structural equation modeling.
Eur J Gastroenterol Hepatol. 2015 Aug;27(8):941-50. doi: 10.1097/MEG.0000000000000385.
5
An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?
BMC Fam Pract. 2016 Jul 21;17:87. doi: 10.1186/s12875-016-0484-1.
6
An evaluation of methods used to teach quality improvement to undergraduate healthcare students to inform curriculum development within preregistration nurse education: a protocol for systematic review and narrative synthesis.
Syst Rev. 2015 Jan 14;4(1):8. doi: 10.1186/2046-4053-4-8.
7
Patient Experience Must Move Beyond Bad Apples.
Ann Intern Med. 2016 Dec 20;165(12):869-870. doi: 10.7326/M16-1725. Epub 2016 Oct 18.
8
Client satisfaction as a driver of quality improvement in services for older people: a Western Australian case study.
Australas J Ageing. 2015 Mar;34(1):62-7. doi: 10.1111/ajag.12191. Epub 2014 Dec 3.
9
Patient-mediated interventions to improve professional practice.
Cochrane Database Syst Rev. 2018 Sep 11;9(9):CD012472. doi: 10.1002/14651858.CD012472.pub2.
10
The bi-cycle concept--relating continuing education directly to patient care.
J Contin Educ Health Prof. 2014 Spring;34(2):141-8. doi: 10.1002/chp.21193.
引用本文的文献
1
Public Attitudes Toward Violence Against Doctors: Sentiment Analysis of Chinese Users.
JMIR Med Inform. 2025 Mar 20;13:e63772. doi: 10.2196/63772.
本文引用的文献
1
Complaint behaviour among healthcare users: self-reported complaint experience and complaint proneness in adult men.
BMJ Open Qual. 2024 Feb 16;13(1):e002581. doi: 10.1136/bmjoq-2023-002581.
2
Burden of serious harms from diagnostic error in the USA.
BMJ Qual Saf. 2024 Jan 19;33(2):109-120. doi: 10.1136/bmjqs-2021-014130.
3
Does greater patient involvement in healthcare decision-making affect malpractice complaints? A large case vignette survey.
PLoS One. 2021 Jul 2;16(7):e0254052. doi: 10.1371/journal.pone.0254052. eCollection 2021.
4
Quantification of Complaint and Compensation Cases by Introducing a Danish Translated and Cross-Cultural Adapted Edition of the Healthcare Complaints Analysis Tool.
Risk Manag Healthc Policy. 2021 Mar 29;14:1319-1326. doi: 10.2147/RMHP.S290111. eCollection 2021.
5
Changes in compensation claim contents following reorganization of emergency hospital care.
Int J Qual Health Care. 2020 Dec 15;32(10):685-693. doi: 10.1093/intqhc/mzaa131.
6
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights.
BMJ Qual Saf. 2020 Aug;29(8):684-695. doi: 10.1136/bmjqs-2019-009704. Epub 2020 Feb 4.
7
Patient-Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety.
Milbank Q. 2018 Sep;96(3):530-567. doi: 10.1111/1468-0009.12338.
8
Improvement of emergency department patient flow using lean thinking.
Int J Qual Health Care. 2018 May 1;30(4):250-256. doi: 10.1093/intqhc/mzy017.
9
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning.
BMJ Qual Saf. 2016 Dec;25(12):937-946. doi: 10.1136/bmjqs-2015-004596. Epub 2016 Jan 6.
10
Patient complaints in healthcare systems: a systematic review and coding taxonomy.
BMJ Qual Saf. 2014 Aug;23(8):678-89. doi: 10.1136/bmjqs-2013-002437. Epub 2014 May 29.
Zotero 插件