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从仆人领导理论视角评估希腊国家卫生系统中层管理人员领导行为的情景:阿提卡北部医院集群的一项试点研究

Scenarios for Assessing Leadership Behaviors of Mid-level Managers in the Greek National Health System Through the Lens of Servant Leadership Theory: A Pilot Study in the Hospital Cluster of North Attica.

作者信息

Koutalas Emmanouil, Kostares Evangelos, Paraskevadaki Eva, Souliotis Kyriakos, Koumaki Vasiliki, Kalantaridou Sophia, Tsakris Athanasios, Kantzanou Maria

机构信息

Department of Microbiology, National and Kapodistrian University of Athens School of Medicine, Athens, GRC.

Department of Research, Health Policy Institute, Athens, GRC.

出版信息

Cureus. 2024 May 16;16(5):e60438. doi: 10.7759/cureus.60438. eCollection 2024 May.


DOI:10.7759/cureus.60438
PMID:38883044
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11179677/
Abstract

This study aimed to develop a scenario-based questionnaire for evaluating medium-level leadership behaviors within the Greek National Healthcare System (NHS), drawing upon the principles of servant leadership theory. Data for this pilot study were collected in the first quarter of 2019, using a sample of 33 (22.9% of all medium-level managerial positions) medium-level managers from the Greek NHS hospital cluster located in North Attica. To assess managerial behaviors, an ordinal scale was employed, revealing non-normal data distributions. Consequently, our analysis involved presenting descriptive statistics, utilizing non-parametric tests to explore distinctions in managerial behaviors, and conducting thematic analysis of responses to open-ended questions, with frequencies and relative frequencies of each theme meticulously recorded. Overall, our findings indicate that, in most cases, managers exhibited positive behaviors toward their employees, regardless of whether the outcomes were positive, negative, or unknown. Positive behaviors towards the administration were comparatively rare. Significant differences were observed, highlighting that managers were more inclined to exhibit positive behaviors when the outcome was known, particularly in scenarios involving employee management. Within each scenario, behavioral patterns varied, with managers demonstrating a propensity to take credit for employee success in positive outcomes but distancing themselves from negative outcomes when reporting to the administration. Furthermore, the survey responses underscored the prevalence of positive attitudes regarding accountability and stewardship, with stewardship showing a positive correlation with scenario-based behaviors. Finally, our study brought to light several challenges in the management of the Greek NHS, including the absence of comprehensive managerial evaluation, the lack of meritocracy, regulatory deficiencies, and a shortage of leadership skills among current managers. These findings emphasize the importance of scenario-based assessments for Greek hospital managers, as they can help connect managerial behaviors to stewardship, accountability, and skills, ultimately contributing to the enhancement of leadership within the Greek NHS.

摘要

本研究旨在借鉴仆人式领导理论的原则,开发一份基于情景的问卷,用于评估希腊国家医疗保健系统(NHS)中的中层领导行为。本试点研究的数据于2019年第一季度收集,样本来自位于阿提卡北部的希腊NHS医院集群的33名中层管理人员(占所有中层管理职位的22.9%)。为了评估管理行为,采用了一个有序量表,结果显示数据分布呈非正态。因此,我们的分析包括呈现描述性统计数据,利用非参数检验来探索管理行为的差异,并对开放式问题的回答进行主题分析,同时仔细记录每个主题的频率和相对频率。总体而言,我们的研究结果表明,在大多数情况下,无论结果是积极、消极还是未知,管理人员对员工都表现出积极行为。对管理层表现出积极行为的情况相对较少。观察到显著差异,突出表明当结果已知时,管理人员更倾向于表现出积极行为,尤其是在涉及员工管理的情景中。在每个情景中,行为模式各不相同,管理人员在积极结果中倾向于将员工的成功归功于自己,但在向管理层汇报时会与消极结果保持距离。此外,调查回复强调了对问责制和 stewardship(暂未准确对应词汇,可理解为“服务型领导职责”等类似含义)持积极态度的普遍性,其中 stewardship 与基于情景的行为呈正相关。最后,我们的研究揭示了希腊NHS管理中的几个挑战,包括缺乏全面的管理评估、缺乏精英管理、监管缺陷以及当前管理人员领导技能的短缺。这些发现强调了基于情景的评估对希腊医院管理人员的重要性,因为它们有助于将管理行为与 stewardship、问责制和技能联系起来,最终有助于提升希腊NHS内部的领导力。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/8b59/11179677/f2786674f497/cureus-0016-00000060438-i01.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/8b59/11179677/f2786674f497/cureus-0016-00000060438-i01.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/8b59/11179677/f2786674f497/cureus-0016-00000060438-i01.jpg

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引用本文的文献

[1]
The Existence-Relatedness-Growth Theory for Job Satisfaction and Motivation of Greek National Healthcare Service Employees in the Context of Severe Financial Constraints.

Cureus. 2024-6-19

本文引用的文献

[1]
Public Hospital Quality Assessment. Evidence from Greek Health Setting Using SERVQUAL Model.

Int J Environ Res Public Health. 2021-3-25

[2]
Learning Organizational Culture in Greek Public Hospitals.

Int J Environ Res Public Health. 2021-2-14

[3]
COVID-19 pandemic: challenges and opportunities for the Greek health care system.

Ir J Psychol Med. 2020-9

[4]
Measuring Transformational Leadership in Establishing Nursing Care Excellence.

Healthcare (Basel). 2019-11-4

[5]
Impact of the Refugee Crisis on the Greek Healthcare System: A Long Road to Ithaca.

Int J Environ Res Public Health. 2018-8-20

[6]
Importance of Leadership Style towards Quality of Care Measures in Healthcare Settings: A Systematic Review.

Healthcare (Basel). 2017-10-14

[7]
Ineffective Leadership.

J Am Coll Radiol. 2016-7

[8]
Multidisciplinary in-hospital teams improve patient outcomes: A review.

Surg Neurol Int. 2014-8-28

[9]
Greek crisis fallout is an opportunity for health.

Bull World Health Organ. 2014-1-1

[10]
The Servant Leadership Survey: Development and Validation of a Multidimensional Measure.

J Bus Psychol. 2011-9

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