Friman P C, Finney J W, Rapoff M A, Christophersen E R
J Appl Behav Anal. 1985 Winter;18(4):315-21. doi: 10.1901/jaba.1985.18-315.
We evaluated the effectiveness of appointment reminders and a reduced response requirement for improving appointment keeping in a hospital ambulatory pediatric clinic. Participants received mailed and telephoned reminders along with a parking pass that reduced the time and effort required to attend the clinic. A multiple baseline analysis of 5,261 appointments over one fiscal year showed that the intervention increased the percentage of appointments kept and decreased the percentage of appointments broken in the continuity clinics of five pediatric health care providers. Social validation, consumer satisfaction, and cost-effectiveness measures, as well as an interrupted time-series analysis, all support the effectiveness of the intervention.
我们评估了预约提醒以及降低响应要求在提高医院门诊儿科诊所预约就诊率方面的有效性。参与者收到了邮寄和电话提醒，以及一张停车证，这减少了前往诊所所需的时间和精力。对一个财政年度内5261次预约进行的多基线分析表明，该干预措施提高了五个儿科医疗服务提供者连续性诊所的预约就诊率，并降低了爽约率。社会验证、消费者满意度、成本效益衡量以及中断时间序列分析均支持该干预措施的有效性。
