Donkin Victoria, Clarkin Chantalle, Gambin Amanda, Sanches Marcos, VanderSluis Karen, Crawford Allison
Centre for Addiction and Mental Health, 60 White Squirrel Way, Office 233, Toronto, ON, Canada.
9-8-8: Suicide Crisis Helpline, Toronto, ON, Canada.
Community Ment Health J. 2025 Jan 9. doi: 10.1007/s10597-024-01424-x.
Understanding the current state of equity, diversity, and inclusion (EDI) within the crisis line sector is essential to enhancing accessibility and acceptability of crisis line services for all. Through an intersectional lens, we examined 9-8-8 crisis line workers' personal and work demographics, training, resources, perceived competencies in supporting diverse populations. We conducted an electronic survey of crisis line responders and leadership in Canada. Data was analyzed using descriptive statistics, Fisher's test, and Mann-Whitney U/Kruskal-Wallis H tests. Open ended responses were analyzed using content analysis. 323 surveys were completed. Analysis revealed statistically significant associations between respondent demographics, training satisfaction, access to resources, and perceived competency in supporting diverse communities. Conclusion: The findings indicate the need for new approaches to recruitment and training in the crisis line sector to enhance the inclusivity of crisis services for all individuals seeking mental health support.
了解危机热线部门内公平、多样性和包容性（EDI）的现状对于提高危机热线服务对所有人的可及性和可接受性至关重要。通过交叉性视角，我们研究了988危机热线工作者的个人和工作人口统计学特征、培训、资源以及在支持不同人群方面的感知能力。我们对加拿大的危机热线响应者和领导层进行了电子调查。使用描述性统计、费舍尔检验以及曼-惠特尼U/克鲁斯卡尔-沃利斯H检验对数据进行了分析。采用内容分析法对开放式回答进行了分析。共完成了323份调查问卷。分析揭示了受访者人口统计学特征、培训满意度、资源获取情况以及在支持不同社区方面的感知能力之间存在统计学上的显著关联。结论：研究结果表明，危机热线部门需要采用新的招聘和培训方法，以提高危机服务对所有寻求心理健康支持的人的包容性。
