酒店员工工作中的社会心理压力与职业倦怠风险
Psychosocial Stress at Work and Risks for Burnout Among Hotel Workers.
作者信息
Rosemberg Marie-Anne S, Ghosh Bidisha, Jun Jin, Armijo Julianne, Marriott Deanna J
机构信息
From the University of Michigan, School of Nursing, Ann Arbor, Michigan (M.-A.S.R., B.G., J.A., D.J.M.); and The Ohio State University College of Nursing, Columbus, Ohio (J.J.).
出版信息
J Occup Environ Med. 2025 Mar 1;67(3):223-227. doi: 10.1097/JOM.0000000000003280. Epub 2024 Nov 19.
OBJECTIVE
Hotel workers are at risk for burnout. We tested the association between effort-reward imbalance (ERI) and burnout.
METHODS
Participants were recruited through social media and completed an online survey. ERI and burnout were analyzed using an adjusted multivariable regression model.
RESULTS
Two hundred twenty-four hotel workers were surveyed. Eighty-three percent were female, 38% were guest room attendants, and 19% were in leadership. Most were White (62%), nonunionized (78%), and worked full-time (76%). The mean age was 39.4 (SD = 13). The mean burnout score was 41.8 (SD = 6.6, range of 20.0-59.0). 50.5% of participants reported high ERI, especially among leadership, food workers, and guest room attendants.
CONCLUSIONS
High ERI was associated with higher burnout. Older age was associated with reduced burnout. Hotel workers experience high levels of stress. Targeted interventions are necessary to foster coping and mitigate risk factors.
目的
酒店员工面临职业倦怠风险。我们测试了付出-回报失衡（ERI）与职业倦怠之间的关联。
方法
通过社交媒体招募参与者并完成在线调查。使用调整后的多变量回归模型分析ERI和职业倦怠。
结果
对224名酒店员工进行了调查。83%为女性，38%是客房服务员，19%担任领导职务。大多数是白人（62%），非工会成员（78%），且全职工作（76%）。平均年龄为39.4岁（标准差=13）。职业倦怠平均得分为41.8（标准差=6.6，范围为20.0 - 59.0）。50.5%的参与者报告ERI较高，尤其是在领导层、餐饮员工和客房服务员中。
结论
高ERI与较高的职业倦怠相关。年龄较大与职业倦怠减轻相关。酒店员工承受着高水平的压力。需要有针对性的干预措施来促进应对并减轻风险因素。
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