Petersson Lena, Ahlborg Mikael G, Häggström Westberg Katrin
School of Health and Welfare, Halmstad University, P.O.Box 823, Halmstad, 30118, Sweden, 46 7052055024.
JMIR Ment Health. 2025 Aug 25;12:e76973. doi: 10.2196/76973.
BACKGROUND: Globally, young adults with mental health problems struggle to access appropriate and timely care, which may lead to a poorer future prognosis. Artificial intelligence (AI) is suggested to improve the quality of mental health care through increased capacities in diagnostics, monitoring, access, advanced decision-making, and digital consultations. Within mental health care, the design and application of AI solutions should elucidate the patient perspective on AI. OBJECTIVE: The aim was to explore the perceptions of AI in mental health care from the viewpoint of young adults with experience of seeking help for common mental health problems. METHODS: This was an interview study with 25 young adults aged between 18 and 30 years that applied a qualitative inductive design, with content analysis, to explore how AI-based technology can be used in mental health care. RESULTS: Three categories were derived from the analysis, representing the participants' perceptions of how AI-based technology can be used in care for mental health problems. The first category entailed perceptions of AI-based technology as a digital companion, supporting individuals at difficult times, reminding and suggesting self-care activities, suggesting sources of information, and generally being receptive to changes in behavior or mood. The second category revolved around AI enabling more effective care and functioning as a tool, both for the patient and health care professionals (HCPs). Young adults expressed confidence in AI to improve triage, screening, identification, and diagnosis. The third category concerned risks and skepticism toward AI as a product developed by humans with limitations. Young adults voiced concerns about security and integrity, and about AI being autonomous, incapable of human empathy but with strong predictive capabilities. CONCLUSIONS: Young adults recognize the potential of AI to serve as personalized support and its function as a digital guide and companion between mental health care consultations. It was believed that AI would function as a support in navigating the help-seeking process, ensuring that they avoid the "missing middle" service gap. They also voiced that AI will improve efficiency in health care, through monitoring, diagnostic accuracy, and reduction of the workload of HCPs, while simultaneously reducing the need for young adults to repeatedly tell their stories. Young adults express an ambivalence toward the use of AI in health care and voice risks of data integrity and bias. They consider AI to be more rational and objective than HCPs but do not want to forsake personal interaction with humans. Based on the results of this study and young adults' perceptions of the monitoring capabilities of AI, future studies should define the boundaries regarding information collection responsibilities of the health care system versus the individuals' responsibility for self-care.
背景:在全球范围内,有心理健康问题的年轻人很难获得适当且及时的护理,这可能导致未来预后较差。有人建议利用人工智能(AI)提高心理健康护理质量,具体方式包括增强诊断、监测、就医渠道、高级决策和数字咨询等方面的能力。在心理健康护理领域,人工智能解决方案的设计和应用应阐明患者对人工智能的看法。 目的:旨在从有常见心理健康问题求助经历的年轻人的角度,探索他们对心理健康护理中人工智能的看法。 方法:这是一项对25名年龄在18至30岁之间的年轻人进行的访谈研究,采用定性归纳设计和内容分析法,以探究基于人工智能的技术如何应用于心理健康护理。 结果:分析得出了三个类别,代表了参与者对基于人工智能的技术如何用于心理健康问题护理的看法。第一类是将基于人工智能的技术视为数字伙伴,在困难时期支持个人,提醒并建议自我护理活动,推荐信息来源,总体上对行为或情绪的变化保持接纳。第二类围绕人工智能实现更有效的护理,并作为患者和医疗保健专业人员(HCPs)的工具发挥作用。年轻人对人工智能改善分诊、筛查、识别和诊断表示有信心。第三类涉及对作为由有局限性的人类开发的产品的人工智能的风险和怀疑态度。年轻人表达了对安全性和完整性的担忧,以及对人工智能自主性的担忧,即人工智能缺乏人类同理心但具有强大的预测能力。 结论:年轻人认识到人工智能作为个性化支持的潜力及其在心理健康护理咨询之间作为数字指南和伙伴的作用。他们认为人工智能将在寻求帮助的过程中起到支持作用,确保他们避免“中间缺失”的服务差距。他们还表示,人工智能将通过监测、提高诊断准确性和减轻医疗保健专业人员的工作量来提高医疗效率,同时减少年轻人重复讲述自身情况的需求。年轻人对医疗保健中使用人工智能表达了矛盾态度,并指出了数据完整性和偏差的风险。他们认为人工智能比医疗保健专业人员更理性和客观,但又不想放弃与人类的个人互动。基于本研究结果以及年轻人对人工智能监测能力的看法,未来研究应明确医疗保健系统的信息收集责任与个人自我护理责任的界限。
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