Chatzidimitriou Efthymia, Triantari Sotiria, Zervas Ioannis
Department of Early Childhood Education, University of Western Macedonia, 53100 Florina, Greece.
Department of International and European Studies, University of Macedonia, 54636 Thessaloniki, Greece.
Nurs Rep. 2025 Jul 30;15(8):275. doi: 10.3390/nursrep15080275.
: Emotional intelligence has emerged as a key factor in shaping nursing performance and care quality, yet its specific mechanisms and impact within the Greek public healthcare context remain underexplored. This study aimed to investigate the role of emotional intelligence in ethical behavior, crisis management, and the perceived quality of care among nurses working in Greek public hospitals. : A cross-sectional survey was conducted among practicing nurses using validated instruments to assess emotional intelligence, ethical compliance, crisis management skills, and care quality. Data were analyzed using covariance-based structural equation modeling (CB SEM) to examine both direct and indirect relationships among variables. : The results indicated that emotional intelligence training had a strong and significant effect on nurses' ethical behavior and their ability to manage critical situations. However, the direct effect of emotional intelligence on the perceived quality of care was not significant; instead, its influence was mediated through improvements in ethics and crisis management. : These findings suggest that the benefits of emotional intelligence in nursing are most evident when integrated with supportive organizational practices and ongoing professional development. Overall, this study highlights the need for comprehensive emotional intelligence training and a supportive workplace culture to enhance ethical standards, resilience, and patient care quality in Greek healthcare settings.
情商已成为塑造护理绩效和护理质量的关键因素，然而在希腊公共医疗环境中，其具体机制和影响仍未得到充分探索。本研究旨在调查情商在希腊公立医院护士的道德行为、危机管理及感知护理质量方面所起的作用。
对在职护士进行了一项横断面调查，使用经过验证的工具来评估情商、道德合规性、危机管理技能和护理质量。采用基于协方差的结构方程模型（CB SEM）对数据进行分析，以检验变量之间的直接和间接关系。
结果表明，情商培训对护士的道德行为及其处理危急情况的能力有强烈且显著的影响。然而，情商对感知护理质量的直接影响并不显著；相反，其影响是通过道德和危机管理的改善来介导的。
这些发现表明，当情商与支持性的组织实践和持续的专业发展相结合时，其在护理中的益处最为明显。总体而言，本研究强调了在希腊医疗环境中开展全面情商培训和营造支持性工作场所文化以提高道德标准、恢复力和患者护理质量的必要性。
