Abdul-Rahman H, Berawi M A
Civil Engineering Department, University of Malaya, Kuala Lumpur, Malaysia.
Qual Assur. 2001;9(1):5-30. doi: 10.1080/713843985.
Knowledge Management (KM) addresses the critical issues of organizational adoption, survival and competence in the face of an increasingly changing environment. KM embodies organizational processes that seek a synergistic combination of the data and information processing capabilities of information and communication technologies (ICT), and the creative and innovative capacity of human beings to improve ICT In that role, knowledge management will improve quality management and avoid or minimize losses and weakness that usually come from poor performance as well as increase the competitive level of the company and its ability to survive in the global marketplace. To achieve quality, all parties including the clients, company consultants, contractors, entrepreneurs, suppliers, and the governing bodies (i.e., all involved stake-holders) need to collaborate and commit to achieving quality. The design based organizations in major business and construction companies have to be quality driven to support healthy growth in today's competitive market. In the march towards vision 2020 and globalization (i.e., the one world community) of many companies, their design based organizations need to have superior quality management and knowledge management to anticipate changes. The implementation of a quality system such as the ISO 9000 Standards, Total Quality Management, or Quality Function Deployment (QFD) focuses the company's resources towards achieving faster and better results in the global market with less cost. To anticipate the needs of the marketplace and clients as the world and technology change, a new system, which we call Power Quality System (PQS), has been designed. PQS is a combination of information and communication technologies (ICT) and the creative and innovative capacity of human beings to meet the challenges of the new world business and to develop high quality products.
知识管理（KM）解决了组织在日益变化的环境中采用、生存和能力等关键问题。知识管理体现了组织过程，这些过程寻求将信息通信技术（ICT）的数据和信息处理能力与人类的创造力和创新能力进行协同结合，以改进ICT。在这一角色中，知识管理将改善质量管理，避免或最小化通常因绩效不佳而产生的损失和弱点，同时提高公司的竞争力及其在全球市场中的生存能力。为了实现质量目标，包括客户、公司顾问、承包商、企业家、供应商和管理机构（即所有相关利益相关者）在内的所有各方都需要合作并致力于实现质量。主要商业和建筑公司中基于设计的组织必须以质量为导向，以支持在当今竞争激烈的市场中健康发展。在许多公司迈向2020愿景和全球化（即全球共同体）的进程中，其基于设计的组织需要具备卓越的质量管理和知识管理，以预测变化。实施诸如ISO 9000标准、全面质量管理或质量功能展开（QFD）等质量体系，可使公司资源集中于以更低成本在全球市场中更快、更好地取得成果。为了随着世界和技术的变化预测市场和客户的需求，我们设计了一种新的体系，即电能质量体系（PQS）。PQS是信息通信技术（ICT）与人类创造力和创新能力的结合，以应对新世界商业的挑战并开发高质量产品。
