Shaw William S, Robertson Michelle M, Pransky Glenn, McLellan Robert K
Liberty Mutual Research Institute for Safety, 71 Frankland Road, Hopkinton, Massachusetts 01748, USA.
J Occup Rehabil. 2003 Sep;13(3):129-42. doi: 10.1023/a:1024997000505.
After workplace injuries, supervisors can play an important role in aiding workers, accessing health care services, and providing reasonable accommodation. However, few studies have identified those aspects of supervisor involvement most valued by employees for postinjury recovery and return to work. As part of needs assessment for a supervisory training program, 30 employees from four companies were interviewed about the role of supervisors to prevent workplace disability after injuries. From interview notes, 305 employee statements were extracted for analysis. An affinity mapping process with an expert panel produced 11 common themes: accommodation, communicating with workers, responsiveness, concern for welfare, empathy/support, validation, fairness/respect, follow-up, shared decision-making, coordinating with medical providers, and obtaining coworker support of accommodation. Interpersonal aspects of supervision may be as important as physical work accommodation to facilitate return to work after injury.
在工作场所受伤后，主管在帮助员工、获取医疗保健服务以及提供合理便利方面可以发挥重要作用。然而，很少有研究确定员工认为主管参与对受伤后康复和重返工作最有价值的那些方面。作为一项主管培训计划需求评估的一部分，来自四家公司的30名员工接受了关于主管在预防工伤导致工作残疾方面作用的访谈。从访谈记录中提取了305条员工陈述进行分析。与一个专家小组进行的亲和图绘制过程产生了11个共同主题：便利、与员工沟通、响应能力、对福利的关注、同理心/支持、认可、公平/尊重、跟进、共同决策、与医疗服务提供者协调以及获得同事对便利的支持。监督的人际方面可能与实际工作便利一样重要，以促进受伤后重返工作。
