Instituto Jalisciense de Cancerología.
Instituto Mexicano del Seguro Social, Centro de Investigación Biomédica de Occidente, División de Medicina Molecular.
Afr Health Sci. 2021 Mar;21(1):60-66. doi: 10.4314/ahs.v21i1.10.
The principal aim of this study was to identify whether the Newcastle Satisfaction with Nursing Scales (NSNS) could be used on cancer patients.
This was a descriptive, cross-sectional study carried out on cancer patients (n = 298).
We found that a majority of cancer patients were around 50 years old (hospitalized patients [HP]: 49.5 ± 14.9; chemotherapy outpatients [COP]: 49.4 ± 12.7), were female (HP: 74%; COP: 63.5%), and had received education at least up to elementary level (HP: 70%; COP: 80%). Breast cancer was the principal type of cancer (>34%) in both groups (HP and COP). The groups were comparable in age, sex distribution, place of origin, educational qualification, and type of cancer. Among HP, the experience and satisfaction scales of the NSNS showed good internal consistency (n = 235, α >0.9, r > 0.7), while among COP, only the satisfaction scale showed good internal consistency (n = 62, α = 1.00). Most patients' perceptions (level of satisfaction) of hospitalization and chemotherapy services were positive (98% and 97%, respectively).
An NSNS instrument specifically designed for ambulatory care cancer patients is necessary for it to be useful in assessing cancer patients' perception of nursing care. This will help improve the quality of care in Mexico.The presence of cancer by itself could modify the patients' satisfaction level. Further large-scale studies are required to investigate the patients' perceptions of nursing care using the NSNS on different cancer patient groups.
本研究的主要目的是确定纽卡斯尔护理满意度量表（NSNS）是否可用于癌症患者。
这是一项对癌症患者（n=298）进行的描述性、横断面研究。
我们发现，大多数癌症患者年龄在 50 岁左右（住院患者[HP]：49.5±14.9；化疗门诊患者[COP]：49.4±12.7），女性居多（HP：74%；COP：63.5%），接受过至少小学程度的教育（HP：70%；COP：80%）。乳腺癌是两组（HP 和 COP）中主要的癌症类型（>34%）。两组在年龄、性别分布、原籍地、教育程度和癌症类型方面具有可比性。在 HP 中，NSNS 的经验和满意度量表显示出良好的内部一致性（n=235，α>0.9，r>0.7），而在 COP 中，只有满意度量表显示出良好的内部一致性（n=62，α=1.00）。大多数患者对住院和化疗服务的满意度（分别为 98%和 97%）较高。
为了评估癌症患者对护理服务的看法，有必要为门诊癌症患者专门设计一种 NSNS 工具。这将有助于提高墨西哥的护理质量。癌症本身的存在可能会改变患者的满意度水平。需要进一步开展大规模研究，使用 NSNS 调查不同癌症患者群体对护理服务的看法。
