Skakon Janne, Kristensen Tage S, Christensen Karl Bang, Lund Thomas, Labriola Merete
Institute of Psychology, University of Copenhagen, Copenhagen, Denmark.
Work. 2011;38(2):103-9. doi: 10.3233/WOR-2011-1112.
To examine whether managers' perceived stress and work strain is higher than perceived stress and work strain among employees.
The study is based on questionnaire responses from 2052 respondents (128 managers and 1924 employees) at 48 worksites. Bi-variate and multivariate analyses were used to explain possible differences in stress levels and related mediators.
Managers experienced higher demands, higher level of conflicts, and lower degree of social support from peers. They tended to experience significantly lower emotional stress, whereas this trend was insignificant with regards to behavioural, somatic and cognitive stress. The difference was partly explained by higher scores in the psychosocial work environment factors; job satisfaction, perceived management quality from their managers, influence, degrees of freedom at work, possibilities for development and meaning of work. For behavioural stress, 41% of the difference was explained by the preventive factors, 20% for somatic stress, 39% for emotional stress and 56% for cognitive stress.
This study indicates that the preventive psychosocial factors explain parts of the managers' lower stress level. These results contradict the lay perception of managers being under higher pressure and experiencing more stress than employees. Interventions aiming at reducing employee stress levels, especially regarding behavioural and cognitive stress, could benefit from focussing on psychosocial work environment exposures such as skill discretion, meaning of work, psychological demands, information flow and management quality.
研究管理者所感知到的压力和工作紧张程度是否高于员工所感知到的压力和工作紧张程度。
本研究基于对48个工作场所的2052名受访者(128名管理者和1924名员工)的问卷调查回复。采用双变量和多变量分析来解释压力水平及相关中介因素的可能差异。
管理者面临更高的工作要求、更高的冲突水平,且从同事那里获得的社会支持程度较低。他们往往经历的情绪压力显著较低,而在行为、躯体和认知压力方面,这种趋势并不显著。这种差异部分可由心理社会工作环境因素得分较高来解释,这些因素包括工作满意度、对上级管理质量的感知、影响力、工作自由度、发展可能性和工作意义。对于行为压力,41%的差异可由预防因素解释;躯体压力为20%;情绪压力为39%;认知压力为56%。
本研究表明,预防性心理社会因素可部分解释管理者压力水平较低的原因。这些结果与人们通常认为管理者比员工承受更大压力的看法相矛盾。旨在降低员工压力水平的干预措施,尤其是针对行为和认知压力的措施,可通过关注心理社会工作环境因素,如技能自主性、工作意义、心理需求、信息流和管理质量而受益。