University of of Antwerp, Prinsstraat 13, 2000 Antwerpen, Belgium.
Integr Environ Assess Manag. 2011 Jul;7(3):388-92. doi: 10.1002/ieam.230.
Past nuclear accidents highlight communication as one of the most important challenges in emergency management. In the early phase, communication increases awareness and understanding of protective actions and improves the population response. In the medium and long term, risk communication can facilitate the remediation process and the return to normal life. Mass media play a central role in risk communication. The recent nuclear accident in Japan, as expected, induced massive media coverage. Media were employed to communicate with the public during the contamination phase, and they will play the same important role in the clean-up and recovery phases. However, media also have to fulfill the economic aspects of publishing or broadcasting, with the "bad news is good news" slogan that is a well-known phenomenon in journalism. This article addresses the main communication challenges and suggests possible risk communication approaches to adopt in the case of a nuclear accident.
过去的核事故凸显了沟通在应急管理中是最重要的挑战之一。在早期阶段,沟通可以提高人们对防护行动的认识和理解,并改善民众的反应。在中长期内,风险沟通可以促进补救过程和恢复正常生活。大众媒体在风险沟通中起着核心作用。日本最近发生的核事故,正如预期的那样,引发了大规模的媒体报道。媒体在污染阶段被用来与公众沟通,它们将在清理和恢复阶段发挥同样重要的作用。然而,媒体也必须履行出版或广播的经济方面的责任,因为“坏消息就是好消息”是新闻界众所周知的现象。本文讨论了主要的沟通挑战,并就核事故情况下应采取的风险沟通方法提出了建议。