Meyers Primary Care Institute, Worcester, Massachusetts, USA.
J Patient Saf. 2010 Jun;6(2):102-7. doi: 10.1097/PTS.0b013e3181ddfcd0.
The purpose of this study was to explore parents' experiences related to events which they believed to be medical errors in their child's care.
In-depth qualitative interviews were conducted with parents who believed their child had experienced a medical error; responses were analyzed using qualitative methods.
In 35 interviews, parents reported a variety of events that they believed to be errors. They described physical harm, emotional distress, life disruptions, changes in behavior, and damage to the relationship with the provider as a result of these events. Most parents felt that they had received no explanation of what had happened, no acknowledgement of the impact of the event, no apology and no acceptance of responsibility by a provider. Parents wanted providers to offer these responses, to express caring for the patient and to feel remorse. They also wanted to know that steps would be taken to prevent recurrences.
Perceived medical errors can impact both the patient and the family in many ways. We recommend that providers acknowledge the full impact of a perceived error and tailor their response to meet the specific needs of the patient and family.
本研究旨在探讨父母对其子女医疗护理中认为是医疗差错的事件的相关经历。
对认为孩子经历过医疗差错的父母进行深入的定性访谈；使用定性方法分析应答。
在 35 次访谈中，父母报告了他们认为是差错的各种事件。他们描述了这些事件导致的身体伤害、情绪困扰、生活中断、行为改变以及与提供者关系受损。大多数父母觉得他们没有得到对发生了什么的解释，没有对事件影响的承认，没有提供者的道歉，也没有承担责任。父母希望提供者提供这些回应，表达对患者的关心并感到内疚。他们还希望知道将采取哪些措施来防止再次发生。
感知到的医疗差错会以多种方式影响患者和家庭。我们建议提供者承认感知到的错误的全部影响，并根据患者和家庭的具体需求调整他们的回应。
