Psychology Service, South Texas Veterans Health Care System, San Antonio, TX, USA.
Arch Clin Neuropsychol. 2013 Mar;28(2):180-8. doi: 10.1093/arclin/acs142. Epub 2013 Jan 11.
Feedback methods have been studied in medical and psychotherapy settings, but limited research is available in neuropsychology. The purpose of this study was to examine whether supplementing oral feedback with written information would lead to greater retention of information and improved adherence to recommendations. Seventy-two veterans were enrolled in the study and randomized to receive oral feedback only or oral feedback with written information. The participants were then interviewed immediately after feedback and 1 month later by phone. Univariate analyses revealed that the written group freely recalled more recommendations at the phone interview; however, there were no differences in recall of diagnostic information or the number of recommendations attempted. Findings indicate that receiving supplemental written information improves recall of recommendations and that patients prefer to receive written information in addition to oral feedback. Recommendations to improve the retention of feedback information are discussed.
反馈方法已在医学和心理治疗环境中进行了研究，但神经心理学中的相关研究有限。本研究的目的是检验补充口头反馈信息的书面信息是否会导致信息保留的增加和建议的更好遵循。72 名退伍军人参与了该研究，并被随机分配接受仅口头反馈或口头反馈加书面信息。参与者随后在反馈后立即和 1 个月后通过电话接受采访。单变量分析显示，书面组在电话采访中自由回忆起更多的建议；然而，在诊断信息的回忆或尝试建议的数量方面没有差异。研究结果表明，接受补充书面信息可以提高建议的回忆，并且患者更喜欢在口头反馈之外收到书面信息。讨论了改进反馈信息保留的建议。
