不同类型的用户如何建立对技术的信任：对共享技术中主动和被动用户信任的前因进行定性分析。
How different types of users develop trust in technology: a qualitative analysis of the antecedents of active and passive user trust in a shared technology.
作者信息
Xu Jie, Le Kim, Deitermann Annika, Montague Enid
机构信息
University of Wisconsin - Madison, Madison, WI, USA.
Division of General Internal Medicine, Feinberg School of Medicine, Northwestern University, Rubloff Building 10th Floor, 750 N Lake Shore, Chicago, IL 60611, USA.
出版信息
Appl Ergon. 2014 Nov;45(6):1495-503. doi: 10.1016/j.apergo.2014.04.012. Epub 2014 May 29.
The aim of this study was to investigate the antecedents of trust in technology for active users and passive users working with a shared technology. According to the prominence-interpretation theory, to assess the trustworthiness of a technology, a person must first perceive and evaluate elements of the system that includes the technology. An experimental study was conducted with 54 participants who worked in two-person teams in a multi-task environment with a shared technology. Trust in technology was measured using a trust in technology questionnaire and antecedents of trust were elicited using an open-ended question. A list of antecedents of trust in technology was derived using qualitative analysis techniques. The following categories emerged from the antecedent: technology factors, user factors, and task factors. Similarities and differences between active users and passive user responses, in terms of trust in technology were discussed.
本研究的目的是调查主动用户和使用共享技术的被动用户对技术信任的影响因素。根据显著性-解释理论，为了评估一项技术的可信度，一个人必须首先感知和评估包含该技术的系统要素。我们进行了一项实验研究，54名参与者在多任务环境中以两人一组的形式使用共享技术工作。使用技术信任问卷来衡量对技术的信任，并通过一个开放式问题来引出信任的影响因素。利用定性分析技术得出了技术信任影响因素的列表。从这些影响因素中出现了以下几类：技术因素、用户因素和任务因素。讨论了主动用户和被动用户在技术信任方面的反应的异同。
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