Pohl Sabine, Galletta Maura
Centre de Recherche en Psychologie du Travail et de la consommation, Université Libre de Bruxelles, Belgium.
Department of Medical Sciences and Public Health, University of Cagliari, Italy.
Appl Nurs Res. 2017 Feb;33:61-66. doi: 10.1016/j.apnr.2016.10.004. Epub 2016 Oct 8.
Supervisor emotional support is a strong determinant of job satisfaction. There is no study examining the effect of supervisor emotional support at the group level on job satisfaction. Multilevel statistical techniques can help disentangle the effects of subjective assessments from those of group factors.
The study's aim was to examine the moderating role of supervisor emotional support (group-level variable) on the relationship between work engagement and job satisfaction (individual-level variables).
A cross-sectional study was performed in 39units from three Belgian hospitals. A total of 323 nurses completed a self-reported questionnaire. We carried out a multilevel analysis by using Hierarchical Linear Modeling.
The results showed that the cross-level interaction was significant. Hence, at individual-level, the nurses with high levels of work engagement showed high levels of job satisfaction and this relationship was stronger when supervisor emotional support at group-level was high.
Contextual differences among groups had an impact on the form of the work engagement-job satisfaction relationship. This relationship between work engagement and job satisfaction is an individual and group level phenomenon. Ways to enhance emotional supervisor support include training supervisors in providing support and enhancing communication between nurses and supervisors.
上级的情感支持是工作满意度的一个重要决定因素。尚无研究考察上级在团队层面的情感支持对工作满意度的影响。多层统计技术有助于区分主观评估与团队因素的影响。
本研究旨在考察上级情感支持（团队层面变量）在工作投入与工作满意度（个体层面变量）之间关系中的调节作用。
在比利时三家医院的39个科室开展了一项横断面研究。共有323名护士完成了一份自填式问卷。我们使用分层线性模型进行了多层分析。
结果显示跨层交互作用显著。因此，在个体层面，工作投入度高的护士工作满意度也高，且当团队层面的上级情感支持较高时，这种关系更强。
团队之间的情境差异对工作投入与工作满意度关系的形式有影响。工作投入与工作满意度之间的这种关系是个体和团队层面的现象。增强上级情感支持的方法包括培训上级如何提供支持以及加强护士与上级之间的沟通。
