Kvande Monica, Lykkeslet Else, Storli Sissel Lisa
a Department of Health and Care Sciences, Faculty of Health Sciences , University of Tromsø, The Arctic University of Norway , Tromsø , Norway.
b Faculty of Health and Social Care , Molde University College , Molde , Norway.
Int J Qual Stud Health Well-being. 2017 Dec;12(1):1267346. doi: 10.1080/17482631.2016.1267346.
Nurses and physicians work side-by-side in the intensive care unit (ICU). Effective exchanges of patient information are essential to safe patient care in the ICU. Nurses often rate nurse-physician communication lower than physicians and report that it is difficult to speak up, that disagreements are not resolved and that their input is not well received. Therefore, this study explored nurses' dialogue with physicians regarding patients' clinical status and the prerequisites for effective and accurate exchanges of information. We adopted a qualitative approach, conducting three focus group discussions with five to six nurses and physicians each (14 total). Two themes emerged. The first theme highlighted nurses' contributions to dialogues with physicians; nurses' ongoing observations of patients were essential to patient care discussions. The second theme addressed the prerequisites of accurate and effective dialogue regarding care options, comprising three subthemes: nurses' ability to speak up and present clinical changes, establishment of shared goal and clinical understanding, and open dialogue and willingness to listen to each other. Nurses should understand their essential role in conducting ongoing observations of patients and their right to be included in care-related decision-making processes. Physicians should be willing to listen to and include nurses' clinical observations and concerns.
护士和医生在重症监护病房(ICU)并肩工作。有效的患者信息交流对于ICU中患者的安全护理至关重要。护士对护士与医生之间沟通的评价往往低于医生,并报告说很难直言不讳,分歧得不到解决,而且他们的意见不被重视。因此,本研究探讨了护士与医生就患者临床状况进行的对话以及有效、准确信息交流的先决条件。我们采用了定性研究方法,进行了三次焦点小组讨论,每次有五到六名护士和医生参加(共14人)。出现了两个主题。第一个主题强调了护士对与医生对话的贡献;护士对患者的持续观察对于患者护理讨论至关重要。第二个主题涉及关于护理选择的准确、有效对话的先决条件,包括三个子主题:护士直言不讳并陈述临床变化的能力、建立共同目标和临床理解,以及开放对话和相互倾听的意愿。护士应了解自己在对患者进行持续观察中的重要作用以及参与护理相关决策过程的权利。医生应愿意倾听并考虑护士的临床观察和担忧。