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将临床领导力转化为医疗质量提升的有效方法有哪些?

What are the effective ways to translate clinical leadership into health care quality improvement?

作者信息

McSherry Robert, Pearce Paddy

机构信息

School of Health and Social Care, University of Teesside, Middlesbrough.

PKP Consulting, Yarm, United Kingdom.

出版信息

J Healthc Leadersh. 2016 Feb 4;8:11-17. doi: 10.2147/JHL.S46170. eCollection 2016.

Abstract

The presence and/or absence of effective leaders in health care can have a stark consequence on the quality and outcomes of care. The delivery of safe, quality, compassionate health care is dependent on having effective clinical leaders at the frontline. In light of the Kirkup and Francis reports, this article explores some ways of translating clinical leadership into health care quality improvement. This is achieved by exploring what is clinical leadership and why and how this is important to health care quality improvement, clinical leadership, and a duty of candor, along with the importance clinical leadership plays in the provision of quality care improvement and outcomes. Clinical leaders are not predefined roles but emerge from the complex clinical setting by gaining an acquired expertise and from how they then internalize this to develop and facilitate sound relationships within a team. Clinical leaders are effective in facilitating innovation and change through improvement. This is achieved by recognizing, influencing, and empowering individuals through effective communication in order to share and learn from and with each other in practice. The challenge for health care organizations in regard to creating organizational cultures where a duty of candor exists is not to reinvent the wheel by turning something that is simple into something complex, which can become confusing to health care workers, patients, and the public. By focusing on the clinical leader's role and responsibilities we would argue they play a crucial and pivotal role in influencing, facilitating, supporting, and monitoring that this duty of candor happens in practice. This may be possible by highlighting where and how the duty of candor can be aligned within existing clinical governance frameworks.

摘要

医疗保健领域中有效领导者的存在与否会对医疗质量和结果产生显著影响。提供安全、优质、富有同情心的医疗保健依赖于在一线拥有有效的临床领导者。鉴于柯克普报告和弗朗西斯报告,本文探讨了将临床领导力转化为医疗质量改进的一些方法。这是通过探讨什么是临床领导力、其为何以及如何对医疗质量改进、临床领导力和坦诚义务至关重要来实现的,同时还探讨了临床领导力在提供高质量护理改进和结果方面所起的重要作用。临床领导者并非预先定义好的角色,而是在复杂的临床环境中通过获得专业知识以及随后如何将其内化以在团队中建立和促进良好关系而产生的。临床领导者通过改进有效地促进创新和变革。这是通过在实践中通过有效沟通来识别、影响和赋能个人,以便相互分享和学习来实现的。医疗保健组织在创建存在坦诚义务的组织文化方面面临的挑战是,不要把简单的事情复杂化,以免让医护人员、患者和公众感到困惑。通过关注临床领导者的角色和职责,我们认为他们在影响、促进、支持和监督坦诚义务在实践中得以履行方面发挥着至关重要的作用。这可以通过强调坦诚义务在现有临床治理框架中可以在何处以及如何与之保持一致来实现。

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