Ladha Tehseen, Zubairi Mohammad, Hunter Andrea, Audcent Tobey, Johnstone Julie
Canadian Paediatric Society, Global Child and Youth Health Section Executive, Ottawa, Ontario.
Paediatr Child Health. 2018 Feb;23(1):66-69. doi: 10.1093/pch/pxx126. Epub 2018 Feb 15.
The ability to communicate effectively with patients and families is paramount for good patient care. This practice point reviews the importance of communicating effectively in cross-cultural encounters. The concept of cultural competence is introduced, along with the LEARN (Listen, Explain, Acknowledge, Recommend, Negotiate) model for cross-cultural communication. Three vignettes, one each in Indigenous, global, and newcomer child health, are used to illustrate challenges in cross-cultural communication and effective application of the LEARN model. Practical tips are provided for communicating across cultures.
与患者及其家属进行有效沟通的能力对于优质的患者护理至关重要。本实践要点回顾了在跨文化交流中有效沟通的重要性。文中介绍了文化能力的概念，以及跨文化交流的LEARN（倾听、解释、确认、建议、协商）模型。通过三个案例，分别涉及原住民、全球和新移民儿童健康领域，来说明跨文化交流中的挑战以及LEARN模型的有效应用。还提供了跨文化沟通的实用技巧。
