School of Management, Northwestern Polytechnical University, Xi'an 710072, Shannxi, China.
Department of Management Science, Bahria University, Islamabad 44220, Pakistan.
Int J Environ Res Public Health. 2018 Dec 10;15(12):2816. doi: 10.3390/ijerph15122816.
Knowledge is considered to be an important resource; it is the source of competitive advantage. However, if knowledge is managed well with Knowledge Management (KM), then it becomes a source for sustainable competitive advantage for organizations. If KM is implemented in an organization, it would improve the organizational competitiveness, performance, and productivity, and facilitate the efficient use of resources. Due to intense competition in the global market, many organizations are moving towards the adoption of KM. The healthcare sectors of many developed countries have moved towards the implementation of KM because it can improve the procuring of knowledge from ongoing activities by the effective use of data repositories. Developing countries have now realized the potential and benefits of KM adoption. Pakistan is one of the developing countries that have recently shown an inclination towards the adoption of KM in its healthcare sector to improve performance of its healthcare. This study was composed of two main research phases. Firstly, the enablers of KM were reviewed from earlier studies. Secondly, interpretive structural modeling (ISM) and MICMAC (Cross-Impact Matrix Multiplication Applied to Classification) techniques were used to show the interrelationships between KM enablers and driving and dependence power of each enabler. The application of ISM and MICMAC technique shows that policy incentive, long-term strategic planning, Information Technology (IT), and alignment of KM efforts with business strategy are the main enablers of KM adoption in the healthcare of Pakistan. Focusing on the identified enablers will help in the implementation of KM. Policy incentives can work as a catalyst to promote KM adoption in the healthcare of Pakistan.
知识被认为是一种重要的资源，是竞争优势的源泉。然而，如果通过知识管理（KM）对知识进行有效管理，那么它将成为组织可持续竞争优势的源泉。如果在组织中实施 KM，将提高组织的竞争力、绩效和生产力，并促进资源的有效利用。由于全球市场竞争激烈，许多组织正在转向采用 KM。许多发达国家的医疗保健部门已经开始实施 KM，因为它可以通过有效利用数据存储库从正在进行的活动中获取知识。发展中国家现在已经意识到采用 KM 的潜力和好处。巴基斯坦是最近在其医疗保健部门表现出采用 KM 以提高医疗保健绩效倾向的发展中国家之一。本研究由两个主要研究阶段组成。首先，从早期研究中回顾了 KM 的推动者。其次，使用解释结构建模（ISM）和交叉影响矩阵乘法分类（MICMAC）技术来显示 KM 推动者之间的相互关系以及每个推动者的驱动和依赖力量。ISM 和 MICMAC 技术的应用表明，政策激励、长期战略规划、信息技术（IT）以及将 KM 工作与业务战略保持一致是巴基斯坦医疗保健领域 KM 采用的主要推动者。关注已确定的推动因素将有助于 KM 的实施。政策激励可以作为促进巴基斯坦医疗保健领域 KM 采用的催化剂。
