Mekelle University College of Health Science Department of Anesthesia, Po-box 1871, Mekelle, Ethiopia.
BMC Anesthesiol. 2019 Apr 1;19(1):46. doi: 10.1186/s12871-019-0696-8.
Patient satisfaction is a subjective and challenging perception, linking physical, expressive, psychological, societal, and cultural factors. Dissatisfaction arises if the patient feels an inconsistency between expected and delivered care. Usually health care satisfactions are very high and according to many studies levels of satisfaction are above 85% and patient's satisfaction in terms of anesthesia is not very different. The aim of this study was to assess patient's satisfaction with perioperative anesthesia service and associated factors.
Institution-based cross-sectional study was conducted from December to January, 2017/8 at the Ayder Comprehensive Specialize Hospital. The data were collected using structured interviewer-administered questionnaire prepared to collect data on demographic character of the patients, determinant factors which could affect the patient satisfaction level on anesthesia service. Epi Info version 6 was used to record the data and SPSS version 20 was used for the analysis. Descriptive statistics were used to explore the socio-demographic characteristics of patients; factors possibly related to satisfaction level and overall satisfaction were summarized as frequencies and percentages.
One hundred twenty consecutive patients were originally enrolled in the study that took over 1 Month. The overall proportion of patients who satisfied with anaesthesia services was 88.33%. Nausea and vomiting, pain, shortness of breath and cold were factors which affected patient satisfaction negatively.
Compared with the other studies done at home and abroad; the overall proportion of patients, in Ayder comprehensive specialized hospital, who responded for satisfaction with perioperative anesthesia service is low. Patient satisfaction level should be determined regularly and all bodies should work to decrease the factors which decrease the satisfaction level.
患者满意度是一种主观且具有挑战性的感知，它将身体、表达、心理、社会和文化因素联系在一起。如果患者感到期望的护理与实际提供的护理之间存在不一致，就会产生不满。通常情况下，医疗保健满意度非常高，根据许多研究，满意度水平超过 85%，患者对麻醉的满意度也没有太大差别。本研究旨在评估患者对围手术期麻醉服务的满意度及其相关因素。
这是一项 2017 年 12 月至 1 月在阿德尔综合专科医院进行的基于机构的横断面研究。使用结构化访谈者管理的问卷收集数据，问卷旨在收集患者人口统计学特征、可能影响麻醉服务满意度水平的决定因素。使用 Epi Info 版本 6 记录数据，使用 SPSS 版本 20 进行分析。描述性统计用于探索患者的社会人口统计学特征；总结可能与满意度水平和总体满意度相关的因素，作为频率和百分比。
最初有 120 名连续患者参与了这项研究，历时 1 个月。对麻醉服务满意的患者比例总体为 88.33%。恶心和呕吐、疼痛、呼吸急促和发冷是影响患者满意度的负面因素。
与国内外其他研究相比，阿德尔综合专科医院对围手术期麻醉服务满意度高的患者比例较低。应定期确定患者满意度水平，所有机构应努力减少降低满意度水平的因素。
