Sangalang Angeline, Ophir Yotam, Cappella Joseph N
Department of Communication, University of Dayton, Dayton, OH, USA.
Annenberg Public Policy Center at the University of Pennsylvania, Philadelphia, PA, USA.
J Commun. 2019 Jun;69(3):298-319. doi: 10.1093/joc/jqz014. Epub 2019 Apr 30.
Misinformation can influence personal and societal decisions in detrimental ways. Not only is misinformation challenging to correct, but even when individuals accept corrective information, misinformation can continue to influence attitudes: a phenomenon known as belief echoes, affective perseverance, or the continued influence effect. Two controlled experiments tested the efficacy of narrative-based correctives to reduce this affective residual in the context of misinformation about organic tobacco. Study 1 ( = 385) tested within-narrative corrective endings, embedded in four discrete emotions (happiness, anger, sadness, and fear). Study 2 ( = 586) tested the utility of a narrative with a negative, emotional corrective ending (fear and anger). Results provide some evidence that narrative correctives, with or without emotional endings, can be effective at reducing misinformed beliefs and intentions, but narratives consisting of emotional corrective endings are better at correcting attitudes than a simple corrective. Implications for misinformation scholarship and corrective message design are discussed.
错误信息会以有害的方式影响个人和社会决策。错误信息不仅难以纠正,而且即使个人接受了纠正信息,错误信息仍可能继续影响态度:这种现象被称为信念回响、情感坚持或持续影响效应。两项对照实验测试了基于叙事的纠正措施在关于有机烟草的错误信息背景下减少这种情感残留的效果。研究1(N = 385)测试了嵌入四种离散情绪(快乐、愤怒、悲伤和恐惧)的叙事内纠正结局。研究2(N = 586)测试了带有负面、情感纠正结局(恐惧和愤怒)的叙事的效用。结果提供了一些证据表明,有或没有情感结局的叙事纠正措施在减少错误信念和意图方面可能是有效的,但由情感纠正结局组成的叙事在纠正态度方面比简单的纠正措施更好。文中讨论了对错误信息学术研究和纠正信息设计的启示。