感知到的组织支持在情绪劳动与工作态度关系中的调节作用：一项针对卫生专业人员的研究。
The moderating effect of perceived organizational support in the relationship between emotional labour and job attitudes: A study among health professionals.
作者信息
Lartey Joshua King Safo, Amponsah-Tawiah Kwesi, Osafo Joseph
机构信息
Department of Organisation and Human Resource Management University of Ghana Business School Accra Ghana.
Department of Psychology, School of Social Science University of Ghana Accra Ghana.
出版信息
Nurs Open. 2019 May 16;6(3):990-997. doi: 10.1002/nop2.295. eCollection 2019 Jul.
AIM
The present study was set out to establish the link between emotional labour (surface and deep acting) and job attitudes (job satisfaction organizational commitment) by introducing perceived organizational support as a moderating variable.
DESIGN
The study made use of a cross-sectional design by sampling three hundred and forty-two (342) nurses and midwives from six health facilities in Ghana.
METHODS
The study employed a quantitative approach to examine the relationships between the study variables.
RESULTS
The study disclosed that whereas surface acting related negatively with job satisfaction but not with organizational commitment, deep acting did not relate significantly with both job satisfaction and organizational commitment. Perceived organizational support as a moderating variable showed a significant moderating effect between surface acting and job attitudes. However, Perceived organizational support moderated the relationship between deep acting and organizational commitment but not job satisfaction. The findings pose much contextual relevance to health professionals where emotional regulations are core responsibilities of health care.
目的
本研究旨在通过引入感知组织支持作为调节变量，建立情绪劳动（表面行为和深层行为）与工作态度（工作满意度、组织承诺）之间的联系。
设计
本研究采用横断面设计，从加纳六个卫生机构抽取了三百四十二（342）名护士和助产士作为样本。
方法
本研究采用定量方法来检验研究变量之间的关系。
结果
研究表明，表面行为与工作满意度呈负相关，但与组织承诺无关；而深层行为与工作满意度和组织承诺均无显著相关性。感知组织支持作为调节变量，在表面行为和工作态度之间显示出显著的调节作用。然而，感知组织支持调节了深层行为与组织承诺之间的关系，但未调节其与工作满意度之间的关系。这些发现对情绪调节是医疗保健核心职责之一的卫生专业人员具有很大的背景相关性。
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