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如何管理多样性并提高团队绩效:来自中国在线医生团队的证据。

How to Manage Diversity and Enhance Team Performance: Evidence from Online Doctor Teams in China.

机构信息

School of Business, East China University of Science and Technology, Shanghai 200237, China.

出版信息

Int J Environ Res Public Health. 2019 Dec 19;17(1):48. doi: 10.3390/ijerph17010048.

Abstract

(1) Background: Traditional one-to-one online consultations with doctors often fail to provide timely and accurate treatment plans; consequently, creating cross-hospital and cross-regional teams has become a new pattern for doctors aiming to offer Internet medical services. Because the online doctor team is a new virtual organizational model, it remains to be explained and investigated. (2) Methods: Combining the information processing view and the social categorization view, this study takes the perspective of team diversity and empirically investigates the effect of team diversity on team performance. We consider four kinds of team diversity, including status capital diversity, decision capital diversity, online reputation diversity, and professional knowledge diversity, and we investigate how team composition from the diversity perspective affects online doctor team performance and how leader reputation moderates the effect of team diversity on team performance. We use secondary data from a leading online medical consultation platform in China (Good Doctor: www.haodf.com), and our research data include 1568 teams with a total of 5481 doctors. (3) Results: The results show that status capital diversity and decision capital diversity negatively affect team performance; diversity in terms of online reputation and professional knowledge positively affect team performance; and leader reputation moderates the impact of status capital diversity and online reputation on team performance. (4) Conclusions: Our study offers management suggestions on how to form a high-performance doctor team and provides advice for the future development of online doctor teams.

摘要

(1)背景:传统的医患一对一在线咨询往往无法提供及时、准确的治疗方案;因此,组建跨医院、跨地区的团队成为互联网医疗服务医生的新模式。由于在线医生团队是一种新的虚拟组织模式,因此仍需要加以解释和研究。

(2)方法:本研究结合信息处理观和社会分类观,从团队多样性的角度出发,实证研究团队多样性对团队绩效的影响。我们考虑了四种团队多样性,包括地位资本多样性、决策资本多样性、在线声誉多样性和专业知识多样性,并研究了多样性视角下的团队构成如何影响在线医生团队绩效,以及领导者声誉如何调节团队多样性对团队绩效的影响。我们使用了中国领先的在线医疗咨询平台(好大夫:www.haodf.com)的二级数据,我们的研究数据包括 1568 个团队,共有 5481 名医生。

(3)结果:结果表明,地位资本多样性和决策资本多样性对团队绩效产生负面影响;在线声誉和专业知识多样性对团队绩效产生积极影响;领导者声誉调节了地位资本多样性和在线声誉对团队绩效的影响。

(4)结论:本研究为如何组建高绩效医生团队提供了管理建议,并为在线医生团队的未来发展提供了建议。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/bf52/6982281/a1245686dd6d/ijerph-17-00048-g001.jpg

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