Filimonau Viachaslau, Derqui Belen, Matute Jorge
Faculty of Management, Bournemouth University, Talbot Campus, Fern Barrow, Poole, Dorset, BH12 5BB, UK.
IQS School of Management, Universitat Ramon Llull, Via Augusta, 390, 08017, Barcelona, Spain.
Int J Hosp Manag. 2020 Oct;91:102659. doi: 10.1016/j.ijhm.2020.102659. Epub 2020 Aug 31.
The COVID-19 pandemic will reduce the attractiveness of hospitality occupations. This particularly concerns senior management positions whose holders may substitute hospitality jobs with more secure and rewarding employment in other economic sectors. Organisational resilience of hospitality businesses, including their response to COVID-19, and corporate social responsibility (CSR) practices may, however, affect perceived job security of senior managers and, thus, influence their commitment to remain in their host organisations. This paper quantitatively tests the inter-linkages between the above variables on a sample of senior managers in hotels in Spain. It finds that the levels of organisational resilience and the extent of CSR practices reinforce perceived job security of managers which, in turn, determines their organisational commitment. Organisational response to COVID-19 affects perceived job security and enhances managers' organisational commitment. To retain senior management teams in light of future disastrous events, hotels should, therefore, strengthen their organisational resilience and invest in CSR.
新冠疫情将降低酒店业职业的吸引力。这尤其涉及高级管理职位，这些职位的持有者可能会用其他经济部门更稳定且回报更高的工作来替代酒店业工作。然而，酒店企业的组织韧性，包括它们对新冠疫情的应对措施，以及企业社会责任（CSR）实践，可能会影响高级管理人员对工作安全感的认知，从而影响他们留在所在组织的忠诚度。本文对西班牙酒店业高级管理人员样本中的上述变量之间的相互联系进行了定量测试。研究发现，组织韧性水平和企业社会责任实践的程度增强了管理者对工作安全感的认知，而这反过来又决定了他们的组织忠诚度。组织对新冠疫情的应对措施会影响对工作安全感的认知，并增强管理者的组织忠诚度。因此，为了在未来发生灾难性事件时留住高级管理团队，酒店应增强其组织韧性并投资于企业社会责任。
