Teng Yi-Man, Wu Kun-Shan, Lin Kuan-Ling, Xu Dan
College of Modern Management, Yango University, Fuzhou 350015, People's Republic of China.
Department of Business Administration, Tamkang University, Taipei, Taiwan.
Risk Manag Healthc Policy. 2020 Nov 26;13:2743-2751. doi: 10.2147/RMHP.S286171. eCollection 2020.
The COVID-19 pandemic has had a far-reaching and unprecedented influence on economies worldwide. It has also impacted on the global population's mental health and caused negative psychosocial effects, which may lead to psychological crises. During the pandemic, the challenges for quarantine hotel employees are not only the increased workloads created by operating a quarantine hotel but also high psychological stress associated with job insecurity, risk of exposure and contagion for themselves, their friends and families. This research attempts to explore COVID-19-related depression, anxiety, and stress among quarantine hotel employees in China. The mental health of quarantine hotel employees, who have faced unprecedented changes, is paramount while they provide hospitality and care for healthcare workers and quarantine guests during mandatory quarantine periods.
This is a cross-sectional study that applied convenience sampling to collect questionnaire samples from 170 quarantine hotel employees in Xiamen, Fujian Province, China, during the COVID-19 pandemic, from May 20 to June 10, 2020. The Depression, Anxiety, and Stress Scale (DASS-21) was used to collect data. The study uses descriptive analysis, chi-square test and binary logistic regression to examine the sociodemographic factors associated with depression, anxiety and stress levels during the COVID-19 pandemic.
The results reveal that 43.5% of respondents report moderate to extremely severe symptoms of depression; 68.2% have moderate to extremely severe anxiety symptoms; and 8.2% indicated moderate to extremely severe stress symptoms. Quarantine hotel employees who have a higher level of education are less likely to experience anxiety, and those with higher incomes are less likely to experience depression.
In order to mitigate the increasing levels of anxiety and depression among their staff, quarantine hoteliers or managers urgently need to implement mental health assistance programs, such as providing extra training in hygiene and knowledge about COVID-19, offering online counseling and psychological support services, training in positive thinking, encouraging staff to keep in touch with their personal support networks, and constructing a resilience model.
新冠疫情对全球经济产生了深远且前所未有的影响。它还影响了全球人口的心理健康，并造成了负面的社会心理影响，这可能导致心理危机。在疫情期间，隔离酒店员工面临的挑战不仅包括运营隔离酒店带来的工作量增加，还包括与工作不安全感、自身及其朋友和家人面临暴露和感染风险相关的高度心理压力。本研究试图探讨中国隔离酒店员工中与新冠疫情相关的抑郁、焦虑和压力情况。在强制隔离期间，当隔离酒店员工为医护人员和隔离客人提供接待和护理服务时，他们的心理健康至关重要，因为他们面临着前所未有的变化。
这是一项横断面研究，在2020年5月20日至6月10日新冠疫情期间，采用便利抽样法从中国福建省厦门市的170名隔离酒店员工中收集问卷样本。使用抑郁、焦虑和压力量表（DASS-21）收集数据。该研究采用描述性分析、卡方检验和二元逻辑回归来检验新冠疫情期间与抑郁、焦虑和压力水平相关的社会人口学因素。
结果显示，43.5%的受访者报告有中度至极其严重的抑郁症状；68.2%有中度至极其严重的焦虑症状；8.2%表示有中度至极其严重的压力症状。受教育程度较高的隔离酒店员工焦虑程度较低，收入较高的员工抑郁程度较低。
为了缓解员工日益增加的焦虑和抑郁水平，隔离酒店经营者或管理人员迫切需要实施心理健康援助计划，例如提供额外的卫生和新冠疫情知识培训、提供在线咨询和心理支持服务、进行积极思维培训、鼓励员工与个人支持网络保持联系，以及构建复原力模型。
