Department of Psychology, Faculty of Education, University of Extremadura, 06006 Badajoz, Spain.
Int J Environ Res Public Health. 2020 Dec 20;17(24):9550. doi: 10.3390/ijerph17249550.
The objective of this work is to study the quality of working life associated to psychosocial factors and risks, syndrome and emotional intelligence, as well as being able to detect predictors of the said syndrome. The sample consisted of 311 professionals working in direct contact with an intellectual disability from 15 associations of Extremadura (Spain). The Spanish version of the CESQT questionnaire was administered to evaluate burnout syndrome, the Wong & Law Emotional Intelligence Scale (WLEIS) was used to evaluate emotional intelligence, while the UNIPSICO Battery was used to evaluate the psychosocial factors of demands (work-family conflict and psychosomatic problems) and resources, such as social support and work satisfaction. The results indicate average values of burnout, revealing that work satisfaction, emotional intelligence, and social support are related to burnout syndrome. In addition, there are also positive correlations between psychosomatic symptoms and work-family conflict. Satisfaction at work, social support, and emotional intelligence (intrapersonal and interpersonal perception, use and regulation of emotions) predict burnout syndrome. What is more, the psychosomatic symptoms and work-family conflict explain, respectively, 17% and 17.9% of their variance. Thus, there is a need to develop intervention programs that encourage social support and the conciliation of family life, as well as training skills related to emotional intelligence, such as communication and conflict resolution.
这项工作的目的是研究与心理社会因素和风险、综合征和情绪智力相关的工作生活质量，以及能够发现该综合征的预测因素。样本由来自西班牙埃斯特雷马杜拉的 15 个智障协会的 311 名直接接触智障人士的专业人员组成。采用 CESQT 问卷的西班牙语版本评估倦怠综合征，使用 Wong & Law 情绪智力量表 (WLEIS) 评估情绪智力，同时使用 UNIPSICO 电池评估需求的心理社会因素（工作-家庭冲突和身心问题）和资源，例如社会支持和工作满意度。结果表明，倦怠的平均值较高，这表明工作满意度、情绪智力和社会支持与倦怠综合征有关。此外，身心症状和工作-家庭冲突之间也存在正相关关系。工作满意度、社会支持和情绪智力（个人和人际感知、情绪的使用和调节）预测了倦怠综合征。更重要的是，身心症状和工作-家庭冲突分别解释了其方差的 17%和 17.9%。因此，有必要制定鼓励社会支持和家庭生活协调的干预计划，以及与情绪智力相关的技能培训，例如沟通和冲突解决。
