Meng Yue, Khan Asif, Bibi Sughra, Wu Haoyue, Lee Yao, Chen Wenkuan
College of Tourism, Sichuan Agricultural University, Chengdu, China.
Department of Tourism and Hotel Management, School of Management, Zhejiang University, Hangzhou, China.
Front Psychol. 2021 Jul 16;12:655860. doi: 10.3389/fpsyg.2021.655860. eCollection 2021.
This study attempts to assess the relationship between risk perception, risk knowledge, and travel intentions of Chinese leisure travelers during the COVID-19 pandemic in the framework of social contagion and risk communication theories by analyzing a sample of 1,209 travelers through structural equation modeling (SEM) and path analysis. We used the process macro of Hayes to analyze the moderation effects of age, gender, and education between risk perception, media and interpersonal communication, and risk knowledge. It was found that travelers were more concerned about self-efficacy than severity. Risk perception of travelers predicts the information-seeking process of tourists. This process helps travelers to accumulate risk information that influences their travel intentions. Travelers give more importance to interpersonal (contagion) communication in making a traveling decision. Demographic factors influence traveling decision-making; women travelers were found to be more risk resilient than men. Young travelers seek information at low- and old travelers at high-risk levels. Marketing implications also provided.
本研究试图在社会传染和风险沟通理论的框架内,通过结构方程模型(SEM)和路径分析对1209名旅行者的样本进行分析,以评估新冠疫情期间中国休闲旅行者的风险认知、风险知识与旅行意愿之间的关系。我们使用海斯过程宏来分析年龄、性别和教育程度在风险认知、媒体和人际沟通以及风险知识之间的调节作用。研究发现,旅行者更关注自我效能而非严重性。旅行者的风险认知预测了游客的信息寻求过程。这一过程有助于旅行者积累影响其旅行意愿的风险信息。旅行者在做出旅行决策时更重视人际(传染)沟通。人口统计学因素影响旅行决策;发现女性旅行者比男性更具风险弹性。年轻旅行者在低风险水平下寻求信息,而老年旅行者在高风险水平下寻求信息。还提供了营销启示。