Cheng Shao-Cheng, Kao Yu-Huan
Graduate Institute of International Trade, Chinese Culture University, 55, Hwa-Kang Road, Yang-Ming-Shan, Taipei, Taiwan.
Fashion Creative Industry & Branding Management, Chinese Culture University, 55, Hwa-Kang Road, Yang-Ming-Shan, Taipei, Taiwan.
Heliyon. 2022 Mar 19;8(3):e09134. doi: 10.1016/j.heliyon.2022.e09134. eCollection 2022 Mar.
The COVID-19 pandemic has affected businesses worldwide, including the hotel industry in Taiwan. This study aims to explore the influence of the perceived threat of COVID-19 on job satisfaction. SPSS software was used for data analysis, and the PROCESS macro was used to test the mediation, moderation, and moderated mediation hypotheses. An online survey (n = 681) was conducted on hotels in Taiwan in 2021, and the results indicate that job stress activation has a mediating effect on employees' job satisfaction and the hotels' business performances. Moreover, organizational resilience has a moderating effect on job stress. This study contributes theoretically to a better understanding of the factors that determine the impact of traumatic events such as a pandemic on people's mental health. This study suggests that interventions may be carried out to minimize the pandemic's negative psychological consequences. The implications of this study are also applicable to hoteliers in other affected countries.
新冠疫情影响了全球的企业，包括台湾地区的酒店业。本研究旨在探讨对新冠疫情的感知威胁对工作满意度的影响。使用SPSS软件进行数据分析，并使用PROCESS宏来检验中介、调节和调节中介假设。2021年对台湾地区的酒店进行了一项在线调查（n = 681），结果表明工作压力激活对员工的工作满意度和酒店的经营业绩具有中介作用。此外，组织复原力对工作压力具有调节作用。本研究在理论上有助于更好地理解诸如疫情等创伤性事件对人们心理健康产生影响的决定因素。本研究表明，可以采取干预措施以尽量减少疫情的负面心理后果。本研究的意义也适用于其他受影响国家的酒店经营者。
