Haskayne School of Business, University of Calgary, Calgary, AB, Canada.
Department of Management and Marketing, North Central College, Naperville, IL, United States.
J Med Internet Res. 2022 Mar 2;24(3):e34831. doi: 10.2196/34831.
BACKGROUND: The spread of false and misleading health information on social media can cause individual and social harm. Research on debunking has shown that properly designed corrections can mitigate the impact of misinformation, but little is known about the impact of correction in the context of prolonged social media debates. For example, when a social media user takes to Facebook to make a false claim about a health-related practice and a health expert subsequently refutes the claim, the conversation rarely ends there. Often, the social media user proceeds by rebuking the critic and doubling down on the claim. OBJECTIVE: The aim of this study was to examine the impact of such extended back and forth between false claims and debunking attempts on observers' dispositions toward behavior that science favors. We tested competing predictions about the effect of extended exposure on people's attitudes and intentions toward masking in public during the early days of the COVID-19 pandemic and explored several psychological processes potentially underlying this effect. METHODS: A total of 500 US residents took part in an online experiment in October 2020. They reported on their attitudes and intentions toward wearing masks in public. They were then randomly assigned to one of four social media exposure conditions (misinformation only vs misinformation+correction vs misinformation+correction+rebuke vs misinformation+correction+rebuke+second correction), and reported their attitudes and intentions for a second time. They also indicated whether they would consider sharing the thread if they were to see it on social media and answered questions on potential mediators and covariates. RESULTS: Exposure to misinformation had a negative impact on attitudes and intentions toward masking (β=-.35, 95% CI -.42 to -.29; P<.001). Moreover, initial debunking of a false claim generally improved attitudes and intentions toward masking (β=.35, 95% CI .16 to .54; P<.001). However, this improvement was washed out by further exposure to false claims and debunking attempts (β=-.53, 95% CI -.72 to -.34; P<.001). The latter result is partially explained by a decrease in the perceived objectivity of truth. That is, extended exposure to false claims and debunking attempts appear to weaken the belief that there is an objectively correct answer to how people ought to behave in this situation, which in turn leads to less positive reactions toward masking as the prescribed behavior. CONCLUSIONS: Health professionals and science advocates face an underappreciated challenge in attempting to debunk misinformation on social media. Although engaging in extended debates with science deniers and other purveyors of bunk appears necessary, more research is needed to address the unintended consequences of such engagement.
背景:社交媒体上虚假和误导性健康信息的传播可能会对个人和社会造成伤害。揭穿虚假信息的研究表明,经过适当设计的纠正措施可以减轻错误信息的影响,但对于在社交媒体长时间辩论背景下纠正措施的影响知之甚少。例如,当社交媒体用户在 Facebook 上发表关于与健康相关实践的虚假声明,而一位健康专家随后反驳该声明时,对话通常不会就此结束。相反,社交媒体用户往往会斥责批评者,并坚持声称。
目的:本研究旨在研究在这种虚假声明和揭穿尝试之间的来回拉锯对观察者对有利于科学的行为的态度和意图的影响。我们检验了关于延长接触对人们在 COVID-19 大流行早期在公共场合戴口罩的态度和意图的影响的两种竞争性预测,并探讨了这种效应可能存在的几种潜在心理过程。
方法:2020 年 10 月,共有 500 名美国居民参与了一项在线实验。他们报告了自己在公共场合戴口罩的态度和意图。然后,他们被随机分配到四个社交媒体暴露条件之一(仅虚假信息 vs 虚假信息+纠正 vs 虚假信息+纠正+反驳 vs 虚假信息+纠正+反驳+第二次纠正),并再次报告他们的态度和意图。他们还表示,如果在社交媒体上看到该帖子,他们是否会考虑分享该帖子,并回答了潜在的中介和协变量问题。
结果:接触虚假信息对戴口罩的态度和意图产生了负面影响(β=-.35,95%CI -.42 至 -.29;P<.001)。此外,对虚假声明的初步揭穿通常会改善对戴口罩的态度和意图(β=-.35,95%CI.16 至.54;P<.001)。然而,进一步接触虚假声明和揭穿尝试会使这种改善荡然无存(β=-.53,95%CI -.72 至 -.34;P<.001)。这一结果的部分原因是人们对真相客观性的看法下降。也就是说,延长接触虚假声明和揭穿尝试似乎会削弱对如何规范人们在这种情况下的行为有一个客观正确答案的信念,从而导致人们对规定行为的反应变得不那么积极。
结论:健康专业人员和科学倡导者在试图揭穿社交媒体上的错误信息时面临着一个未被充分认识的挑战。尽管与科学怀疑论者和其他虚假信息传播者进行长时间辩论似乎是必要的,但需要进行更多的研究来解决这种参与的意外后果。
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