Díaz-Carrión Rosalía, Navajas-Romero Virginia, Casas-Rosal José Carlos
Universidad de Sevilla, Spain.
Universidad de Córdoba, Spain.
Int J Hosp Manag. 2020 Sep;90:102631. doi: 10.1016/j.ijhm.2020.102631. Epub 2020 Jul 23.
Job satisfaction is important in the tourism sector since workers' satisfaction is key to providing high-quality service, which is very important in determining organizational success. The working conditions that influence job satisfaction depend to a large extent on the institutional context, which shows similarities in some European countries. This research aims to compare working conditions and job satisfaction among European country blocks that have similar institutional characteristics. Unlike previous studies, this research adopts a comprehensive approach by considering institutional and organizational factors in the analysis of employees' perceptions of job satisfaction. The sample is made up of 1633 workers in 16 European countries. The results demonstrate the existence of three different models of working conditions in Europe leading to differing levels of job satisfaction in tourism. These models do not correspond to the clusters identified by the previous literature, which adopts an institutional perspective.
工作满意度在旅游业中很重要，因为员工的满意度是提供高质量服务的关键，而这对于决定组织的成功至关重要。影响工作满意度的工作条件在很大程度上取决于制度背景，这在一些欧洲国家表现出相似性。本研究旨在比较具有相似制度特征的欧洲国家组之间的工作条件和工作满意度。与以往的研究不同，本研究采用了一种综合方法，在分析员工对工作满意度的看法时考虑制度和组织因素。样本由16个欧洲国家的1633名工人组成。结果表明，欧洲存在三种不同的工作条件模式，导致旅游业中不同程度的工作满意度。这些模式与以往采用制度视角的文献所确定的集群不对应。
